Jessica Robledo

Bright Eyes Vision Clinic

Thornton, CO

08.2013 - Current

Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Coached, mentored and trained team members in order to improve their job performance.
Recruited and trained new employees to meet job requirements.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Ensured compliance with all applicable laws, regulations, industry standards.
Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Analyzed business performance data and forecasted business results for upper management.
Led a team of XX employees, ensuring high productivity and excellent customer service.
Answered incoming calls from patients regarding billing inquiries.
Researched customer complaints regarding billing errors or discrepancies.
Managed monthly billing cycles for multiple clients.
Reviewed billing documents for accuracy and completeness.
Resolved customer inquiries regarding billing information.
Resolved insurance rejections and other billing issues.
Prepared and processed insurance forms for billing purposes.