Years of sales, management and decision analysis experience
Ken Ridgeman
Multi unit manager
Woodbury,MN
Summary
Veteran sales leader with skills in changing behaviors to deliver and exceed plan. Results driven team player successful in establishing and maintaining patient and customer relationships. Passion to help patients satisfy all their needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
Work History
Multi-Unit Manager
Bright Eyes Vision Clinic
Minnetonka, MN
08.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Increased sales !8% over last year by staying focused on patients needs.
- Trained and coached staff on proper sales techniques and company standard of operations.
General Manager
Americas Best Eyeglasses And Contacts
Roseville, MN
03.2022 - 06.2022
- Hired into the management acceleration program to be an area manager.
- Recruited, hired and trained front desk, opticians and optical technicians.
- Effectively trained and converted the store to digital optometrics and electronic health records.
- In the processes of developing and mentoring two associates to general manager and assistant manager.
General Manager
Visionworks
Stillwater/Maplewood/Edina, MN
05.2018 - 03.2022
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Assessed financial statements and reports to evaluate performance, develop targeted improvements and implement changes
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Held weekly meetings with to identify techniques to overcome sales obstacles
- Developed effective business plans to align strategic decisions with long-term objectives
- Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction
- Increased sales by $300,000 in 6 months by staying focused on knowing numbers that our business and sharing results with associates
Sales Manager
Lowes
Stillwater, MN
01.2018 - 05.2018
- Planned and executed in-store promotional events to increase customer engagement and sales revenues
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Planned and developed strategies to increase sales and territory
- Promoted product and service benefits through facility tours and engaging presentations
- Created and finalized quotes to complete deals between company, vendors and customers
General Manager
America's Best Contacts & Eyeglasses
Woodbury, MN
06.2017 - 12.2017
- Delivered highest customer satisfaction scores in territory,
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
- Streamlined store operations by staying focused on daily check points, customer satisfaction and sales
General Manager
Visionworks
Crystal, MN
07.2015 - 06.2017
- Developed an under preforming team to consistently deliver KPI's.
- Increased sales by almost half a million in the time I was there.
- Set daily goals and worked with associates to help them understand their value in the process.
- We worked hard to establish a 75% conversion rate. This was accomplished by constant communication with the doctor and staff.
Education
Bachelor of Science - Organizational Communication
University of Wisconsin, Whitewater
Whitewater, WI06.1994
Skills
- Client account management
- Relationship building
- Recruitment
- Staff training/development
- Budgeting
- Sale expertise
- Project management
- Business development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"My mission in life is not merely to survive, but to thrive, and to do so with some passion, some compassion, some humor and some style."
Maya Angelou
Timeline
Multi-Unit Manager
Bright Eyes Vision Clinic
08.2022 - Current
General Manager
Americas Best Eyeglasses And Contacts
03.2022 - 06.2022
General Manager
Visionworks
05.2018 - 03.2022
Sales Manager
Lowes
01.2018 - 05.2018
General Manager
America's Best Contacts & Eyeglasses
06.2017 - 12.2017
General Manager
Visionworks
07.2015 - 06.2017
Bachelor of Science - Organizational Communication
University of Wisconsin, Whitewater
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