Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Robles

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Customer Service Manager

Torres Fresh Market
Berwyn, IL
08.2022 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Processed cash transactions accurately and efficiently at busy retail location.
  • Calculated and counted change quickly.
  • Handled inventory
  • Performed daily deposits in accordance with bank policies and procedures.
  • Kept work area neat and organized at all times.
  • Demonstrated ability to work independently with minimal supervision.

Barista

Dunkin' Donuts
Berwyn, IL
06.2021 - 08.2022
  • Crafted and served a diverse range of coffee beverages, enhancing customer satisfaction.
  • Operated espresso machines and brewed coffee according to established recipes.
  • Delivered exceptional customer service during order-taking, fostering positive customer experiences.
  • Ensured cleanliness and organization of coffee station and dining area, promoting a welcoming environment

Cashier

Torres Fresh Market
Berwyn, Illinois
10.2015 - 06.2021
  • Managed cash register to ensure accurate and timely transactions
  • Processed payments
  • Delivered exceptional customer service to enhance shopping experience
  • Stocked merchandise
  • Ensured cleanliness and organization in high-traffic grocery store area

Education

General Educational Development
Berwyn, Illinois

Skills

  • Customer service
  • Complaint resolution
  • Team leadership
  • Staff training
  • Inventory management

Languages

English
Full Professional
Spanish
Professional

Timeline

Customer Service Manager

Torres Fresh Market
08.2022 - Current

Barista

Dunkin' Donuts
06.2021 - 08.2022

Cashier

Torres Fresh Market
10.2015 - 06.2021

General Educational Development
Jessica Robles