Jessica Rodrigue
Wallington,NJ
Summary
Seasoned Account Manager with a proven track record of success in managing key accounts and driving revenue growth. Experienced in cultivating and maintaining collaborative and robust relationships with clients, while delivering outstanding service and driving growth to meet business objectives. Excellent communicator with a talent for collaborating with cross-functional teams to ensure customer satisfaction. Strategic and collaborative team player with a solid background in customer service, account management, and leadership.
Overview
21
21
years of professional experience
Work History
Account Manager
Winco
07.2016 - 05.2022
- Managed portfolio of $1M+ key accounts, serving as the main point of contact.
- Fostered strong relationship with clients through regular communication and pro-active problem solving.
- Increased revenue through effective cross-selling and up-selling strategies.
- Oversaw order management process, from receipt to shipment, to ensure prompt delivery of merchandise to customers.
- Responded to customer inquiries, offering excellent support and tailored recommendations to address needs.
- Collaborated with cross-functional teams to resolve customer issues and enhance customer service experience.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Account Specialist/Team Lead
Winco
09.2014 - 07.2016
- Fostered lasting relationships with customers through effective communication and quick response.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Assisted with the resolution of customer inquiries and complaints related to shipping and delivery.
- Provided regular feedback, coaching, and development opportunities to team members to improve their skills and knowledge.
- Assisted in training new customer service representatives, sharing knowledge and best practices.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Winco
09.2013 - 09.2014
- Implemented and maintained best practices in customer service, such as first call resolution.
- Successfully navigated and resolved complex customer issues, demonstrating exceptional problem-solving and decision-making skills.
- Managed and processed high volume of orders, with strong focus on accuracy and efficiency.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
Customer Service Representative
Nielsen & Bainbridge
10.2006 - 12.2012
- Processed high volume of orders via telephone and electronic data exchange (EDI)
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
E-Commerce Customer Service Specialist
Bed Bath And Beyond Distribution Center
07.2001 - 10.2006
- Handled over 75 calls per shift assisting with online ordering, retrieving customer data, and presenting relevant product information.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
Education
Bachelor of Science - Nutrition And Food Science
Montclair State University
Montclair, NJSkills
- Account Management
- Revenue Growth
- Strategic Account Planning
- Teamwork and Collaboration
- Customer Service
- Business Development
- Retention Strategies
- Verbal and Written Communication
- Problem-solving and Decision-making
- Developing Partnerships
- Professional Integrity
- Sales Support
- Team Training and Motivation
- Cross-Functional Collaboration
Timeline
Account Manager
Winco
07.2016 - 05.2022
Account Specialist/Team Lead
Winco
09.2014 - 07.2016
Customer Service Representative
Winco
09.2013 - 09.2014
Customer Service Representative
Nielsen & Bainbridge
10.2006 - 12.2012
E-Commerce Customer Service Specialist
Bed Bath And Beyond Distribution Center
07.2001 - 10.2006
Bachelor of Science - Nutrition And Food Science
Montclair State University
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