Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Rodriguez

El Mirage,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Crisis Specialist

Solari Inc
08.2022 - Current
  • Screen and triage incoming crisis requests resulting in safety and crisis resolution; effectively use the risk assessment tool to guide crisis intervention based on acuity and risk.
  • Provide community and health resources appropriate to the caller.
  • Demonstrate effective documentation skills, ensure all interactions are documented appropriately and in accordance with Solari policies
  • Assess DV situations, appropriateness for shelter placement and provide community based resources to aid caller in escaping and managing DV.
  • Complete assigned Relias trainings in a timely manner, engage in supervisions and additional trainings as required.

Resident Care Coordinator

Brookdale Senior Living Facility
05.2022 - 08.2022
  • Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
  • Remained alert to problems or health issues of residents and competently responded.
  • Coordinated daily medicine schedules and administration to help residents address symptoms and enhance quality of life.
  • Hired and trained new staff members on facility policies, resident care and medicine distribution.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
  • Conducted assessments to identify residents needs, ensuring appropriate placement within the facility''s programs and services.
  • Created staff and care schedules for meals, events, bathing and medication distribution to meet individual resident needs.

Behavioral Health Technician

St Lukes Behavioral Hospital
10.2021 - 05.2022
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Coordinated with nursing staff and other professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.

Behavioral Health Technician

Valley Hospital
07.2021 - 10.2021
  • Provided direct patient care in an acute care setting.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.

Youth Care Worker

Sweetser
09.2020 - 06.2021


  • Promoted emotional well-being by providing individualized support to address personal challenges faced by each youth.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Enhanced youth development by implementing structured activities and educational support.
  • Ensured proper medication administration for individuals under my care according to doctors'' orders.
  • Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.

Residential Care Director

Bella Point Camden
08.2019 - 09.2020
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Developed strong relationships with local healthcare providers, enhancing access to specialized services for residents as needed.
  • Created customized care plans, working with healthcare professions, the resident and their families to meet individual needs and monitored them for changes needed as necessary.
  • Hired and trained new staff members for 47 bed facility and provided supervision and support on an ongoing basis.
  • Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
  • Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
  • Responded to and implemented safety protocols for the Covid 19 pandemic, ensuring a safe living environment for all residents.
  • Completed multiple assessments using the designated electronic health record for each resident monthly.

Residential Supervisor

Sweetser
10.2017 - 08.2019
  • Provided overall oversight and support to an all girls adolescent residential facility.
  • Developed, implemented and monitored residential policies and procedures.
  • Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
  • Coordinated with community resources to provide additional support services for residents such as mental health counseling or vocational training opportunities.
  • Provided crisis management and intervention during emergency situations.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage.
  • Provided weekly supervision to employees and provided feedback on performance.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
  • Effectively utilized the TCI model to train all staff in therapeutic crisis management skills including non verbal, verbal and physical interventions.

Adult Mental Health Case Manager

Sequel Care Of Maine
04.2015 - 03.2017
  • Promoted self-sufficiency among clients by teaching them coping skills and assisting in goal-setting activities.
  • Enhanced communication between clients and healthcare providers through diligent coordination and advocacy.
  • Developed strong relationships with community resources, allowing for timely referrals and access to essential services for clients.
  • Supported clients through transitional periods such as hospital discharges or housing changes ensuring continuity of care.
  • Worked with clients to provide resources based on needs.
  • Provided psychosocial support to develop coping skills and support personal goals for recovery.
  • Collaborated with multidisciplinary teams to ensure the provision of comprehensive care for clients, resulting in improved overall wellbeing.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Participated in team meetings, weekly supervisions and additional trainings to aid in professional development.

Adult Mental Health Case Manager

Maine Behavioral Healthcare
11.2013 - 01.2015
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Managed caseloads efficiently while maintaining a high level of care quality and attention to detail.
  • Assessed client needs accurately, making appropriate service recommendations that addressed critical areas effectively.

Residential Supervisor Adult Services

Maine Behavioral Healthcare
03.2011 - 11.2013
  • Created a welcoming atmosphere within the residential community by organizing events and celebrations that fostered positive relationships among residents, staff members, and families.
  • Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
  • Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
  • Supervised employees and provided feedback on performance on a weekly basis and completed yearly performance reviews.
  • Provided ongoing training opportunities to staff to improve performance, knowledge of mental health and to increase their trauma informed delivery of services.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.

Residential Counselor

Mid Coast Mental Health
08.2005 - 08.2009
  • Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
  • Assisted residents in achieving personal goals by facilitating access to community resources and services.
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
  • Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
  • Supported case managers in the development and implementation of continuing care plans for residents, preparing them for successful transitions into independent living situations.
  • Completed monthly summary on resident progress and submitted to clinical team for review.
  • Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
  • Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.

Education

GED -

Searsport District High School
Searsport, ME

Some College (No Degree) - Mental Health Rehabilitation

Amethyst Training School
Augusta, ME

Certified Instructor - Therapeutic Crisis Intervention

Cornell University
Ithaca, NY

Skills

  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Supervision and leadership
  • Time Management
  • Multitasking Abilities
  • Dependable and Responsible

Timeline

Crisis Specialist

Solari Inc
08.2022 - Current

Resident Care Coordinator

Brookdale Senior Living Facility
05.2022 - 08.2022

Behavioral Health Technician

St Lukes Behavioral Hospital
10.2021 - 05.2022

Behavioral Health Technician

Valley Hospital
07.2021 - 10.2021

Youth Care Worker

Sweetser
09.2020 - 06.2021

Residential Care Director

Bella Point Camden
08.2019 - 09.2020

Residential Supervisor

Sweetser
10.2017 - 08.2019

Adult Mental Health Case Manager

Sequel Care Of Maine
04.2015 - 03.2017

Adult Mental Health Case Manager

Maine Behavioral Healthcare
11.2013 - 01.2015

Residential Supervisor Adult Services

Maine Behavioral Healthcare
03.2011 - 11.2013

Residential Counselor

Mid Coast Mental Health
08.2005 - 08.2009

GED -

Searsport District High School

Some College (No Degree) - Mental Health Rehabilitation

Amethyst Training School

Certified Instructor - Therapeutic Crisis Intervention

Cornell University

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Jessica Rodriguez