Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Wynosky

Kelly Wynosky

Naples,FL

Summary

Knowledgeable and dedicated customer service professional with 23 years of extensive experience. Seasoned customer service specialist working with individuals across varying demographics. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Compassionate and driven professional both in a remote and call center environment. Possesses strong interpersonal skills and commitment to providing top-notch oral and written communication, active listening and analytical problem-solving skills. Stays calm under pressure and responds quickly and effectively to emergency situations. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Motivated to maintain customer satisfaction and contribute to company success.

Overview

23
23
years of professional experience

Work History

Community Support Network

Solari Inc
Tempe, AZ
01.2021 - 11.2022
    • Utilized Public Health interventions for Housing Crisis and Contact Tracing of Covid-19.
    • Worked remotely on multiple lines of service including Covid-19 Parent Hotline and Vaccine Immunization.
    • Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
    • Responded to crises and emergency situations to provide immediate assistance to persons in need.
    • Completed both inbound and outbound related calls in diverse political environment.
    • Listened attentively and documented caller's needs, gathered demographic information and communicated effectively to ensure that outreach and response support occurred in timely manner.
    • Excellent communication skills, both verbal and written

      • Contact : -Joe Hicks joe.hicks@solari-inc.org 602-541-9190

International Sales and Customers Service

American Airlines Inc
Tempe, AZ
11.2014 - 09.2020
    • Demonstrated a high level of initiative while answering constant flow of customer calls through multiple lines of service catering to both International and Domestic sales and customer service.
    • Provided primary customer support to internal and external customers.
    • Handled customer inquiries and suggestions courteously and professionally with strong strategic planning and creative problem-solving skills.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Effectively trained thousands of team members with IT guidance of HR operating systems Verient and Aspect.
    • Met customer call guidelines for service levels, handle time and productivity.
    • Contact: -JD Shumacker-Manager, Global Reservations jd.shumaker@aa.com 480-693-6025

Travel Agent Wholesale Consultant

America West Vacation/ Usairways Vacations
Tempe, AZ
07.2000 - 11.2014
    • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations, as well as transfers, park passes and entertainment.
    • Managed over 100 customer calls per day.
    • Arranged travel accommodations for groups, couples, executives, and special needs clients.
    • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
    • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
    • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
    • Applied effective time management techniques to meet tight deadlines
    • Contact: -JD Shumacker-Manager, Global Reservations jd.shumaker@aa.com 480-693-6025

Wildlife Biologist

JRM Environmental
Tucson, AZ
10.1999 - 06.2000
  • Analyzed and tracked movements and patterns of migratory songbirds of the southwest
  • Developed and implemented solutions to restore and maintain healthy antelope ecosystems
  • Handled specimens and conducted tests according to established protocols, keeping efficient records on all experiments.
  • Investigated living and environmental conditions of Southwestern Willow Flycatcher and determined solutions to habitat issues along San Pedro Riparian Zone.
  • Analyzed Elk data to determine appropriate ways to protect wildlife ecosystems during Hunting season.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Self-motivated, with a strong sense of personal responsibility

Education

BS - WIldlife Conservation Biology

Arizona State University
Tempe, AZ
06.1999

Skills

  • Complex phone systems with multiple transfer options
  • Responsible for clear and consistent documentation, records management and outcomes
  • Protected confidentiality and integrity of personal health Information (PHI)
  • Proficient with complex operating systems: MS, Tourscape, Sabre, Qik, Shares, Teams, Microsoft Word, Excel and Outlook
  • Developed effective listening, empathetic etiquette and time management in High-Volume Call Center and Remote Environment

Timeline

Community Support Network

Solari Inc
01.2021 - 11.2022

International Sales and Customers Service

American Airlines Inc
11.2014 - 09.2020

Travel Agent Wholesale Consultant

America West Vacation/ Usairways Vacations
07.2000 - 11.2014

Wildlife Biologist

JRM Environmental
10.1999 - 06.2000

BS - WIldlife Conservation Biology

Arizona State University

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Kelly Wynosky