Juliana Cruz

• Engage with veterans, service members, and families to provide short-term, virtual case management and resource navigation.
• Conduct SDOH assessments, psychosocial screenings, suicide risk evaluations, and baseline mental health assessments.
• Ensure timely needs-assessment, intervention, and referral through closed-loop follow-up and documentation in EHR systems.
• Act as liaison and advocate between clients and resource providers; support independent living skill development.
• Coordinate with public/private partners (e.g., ACMF, AZDVS) and peer support networks for wraparound services.
• Manage caseloads, handle calls/emails, assist with transportation/basic needs, and document interactions.
• Coordinated care plans for clients, ensuring alignment with healthcare providers and resources.
• Facilitated communication between clients and service providers, enhancing understanding of available support options.

Mental Health Screener – SSG Fox Suicide Prevention Program
Solari / Be Connected | 2/2024 - 9/2024

• Served as primary screener for suicide risk under the VA-funded SSG Fox SPGP, providing baseline mental health assessments to Veterans and families.
• Identified at-risk individuals through proactive outreach and connected them to VA and community-based mental health services.
• Ensured timely, trauma-informed intervention and documented outcomes per HIPAA and grant compliance standards.
• Supported care coordination through closed-loop referrals and participation in case reviews to advance suicide prevention efforts.

• Investigated policy violations, fraud, abuse, and unethical conduct in accordance with federal regulations.
• Led quarterly Commander's Inspection Program and Self-Assessment Program Management (SAPM).
• Delivered IG training to 10 members, oversaw and managed their shop's IGEMS/MICT compliance tracking systems.
• Developed inspection plans to enhance program effectiveness and operational readiness for three squadrons, within the Sector.
• Led over 25 compliance audits to ensure adherence to regulatory standards and operational protocols.

• Supervised 50+ military personnel; managed operations, scheduling, and training across branches.
• Created 119 Training Task Lists and 61 qualification inputs.
• Supported WA State's COVID-19 contingency planning and participated in 2019 Syllabus Review Board.
• Oversaw operational readiness and maintenance of air defense systems to ensure mission effectiveness.
• Led training programs for personnel, enhancing skills and promoting safety standards across the squadron.

• Provided leadership and mentorship to 50 bi-national flight members, fostering both professional growth and personal development.
• Led cross-functional teams to develop and implement operational strategies, enhancing overall efficiency.
• Mentored junior staff in best practices and compliance, fostering a culture of continuous improvement.
• Analyzed workflow processes to identify bottlenecks, recommending solutions to streamline operations.
• Coordinated resource allocation for projects, ensuring optimal utilization of personnel and materials.

• Delivered over 420 hours of classroom and hands-on training to 30+ technical professionals, ensuring full compliance with regulatory and operational standards.
• Achieved a 100% success rate on performance evaluations for 19 trainees as a newly certified instructor and evaluator.
• Contributed 25+ critical inputs to a national job skills review, helping modernize the career development framework and training standards for future technical personnel.
• Directed 48 cross-functional training simulations, designing scenarios, managing over 160 evaluation components across 11 certifications, and assessing 100+ personnel on mission readiness.
• Served as Subject Matter Expert in simulation development; designed and led 40+ exercises and supported performance evaluations for over 30 team members.
• Developed and implemented targeted training programs in response to evolving federal regulations; trained and onboarded 18 personnel in updated compliance procedures and operational protocols.