Jessica Rodriguez
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
1
1
Language
Work History
Vice President
Family First Life
09.2020 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
Banquet Server
Hilton
10.2010 - 01.2020
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Fostered enjoyable event atmosphere through friendly guest interactions
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
Senior Executive of Sales
Combined Insurance
10.2017 - 12.2019
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Built relationships with clients through active listening and emotional intelligences to provide excellent service
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Arts -
Seminole State College of Florida
Sanford, FL12.2014
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Coaching and Mentoring
- Bi-lingual
- Strategy Implementation
- Problem Resolution
- Customer Relations
- Sales Expertise
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceWork from home optionQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Vice President
Family First Life
09.2020 - Current
Senior Executive of Sales
Combined Insurance
10.2017 - 12.2019
Banquet Server
Hilton
10.2010 - 01.2020
Associate of Arts -
Seminole State College of Florida