Summary
Overview
Work History
Education
Skills
Timeline
Generic

JESSICA RUELAS

Fresno,CA

Summary

Dynamic professional with extensive experience in visual merchandising and team supervision at Kohl's Department Store. Proven ability to enhance customer experiences and optimize sales through strategic product placement and effective problem resolution. Skilled in behavioral management and healthcare coordination, fostering positive environments for both clients and family members.

Overview

11
11
years of professional experience

Work History

Merchandise Associate

Home Goods Warehouse
Fresno, CA
01.2025 - Current
  • Provides excellent customer service by responding promptly to inquiries and resolving customer complaints.
  • Processes incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
  • Merchandises product on the sales floor according to company standards and reorganizes sales floor to optimize customer shopping and improve product visibility.
  • Maintains store cleanliness and recovery standards for the sales floor
  • Supports and participates in store shrink reduction goals and programs

Respite Care Worker

Premier Healthcare Services
Fresno, CA
08.2022 - Current
  • Provided assistance to families with special needs children and adults in their homes.
  • Assisted with personal care tasks including grooming, dressing, and bathing.
  • Developed individualized daily plans of activities for respite clients based on their interests and abilities.
  • Implemented behavioral plans to address behavioral challenges

Merchandise Supervisor

Kohls Department Store
Fresno, CA
11.2021 - 09.2024
  • Planned and implemented visual merchandising strategies to maximize sales potential and create an inviting customer experience.
  • Supervised a team of employees conducting price changes, inventory counts, and merchandise sets.
  • Maintained appropriate levels of product on the sales floor by remerchandising and replenishment based on sell through and seasonal changes.
  • Resolved customer complaints related to product availability or quality issues promptly and professionally.

Tutor

California Teaching Fellows
Fresno
06.2021 - 08.2022
  • Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
  • Developed lesson plans tailored to the needs of each student.
  • Created a positive learning environment that was conducive to student success.
  • Prepared and administered tests to assess student understanding of course material.
  • Monitored student performance on assignments and assessments throughout the year.

Shift Lead

El Pollo Loco
Fred
05.2014 - 08.2018
  • Served as a role model for other employees by demonstrating professional behavior at all time.
  • Trained crewmembers on policies and procedures, ensuring compliance with food safety, security, quality and cleanliness standards.
  • Coordinated with other managers to ensure smooth workflow between shifts.
  • Responded to customer inquiries or complaints in a professional and compassionate manner.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Education

Bachelor of Science - Social Studies Education

California State University, Fresno
Fresno, CA
05-2024

High School Diploma -

Fresno High School
Fresno, CA
05-2015

Skills

  • Behavioral management
  • Healthcare coordination
  • Visual merchandising
  • Sales floor organization
  • Merchandise planning
  • Time management abilities
  • Team supervision

Timeline

Merchandise Associate

Home Goods Warehouse
01.2025 - Current

Respite Care Worker

Premier Healthcare Services
08.2022 - Current

Merchandise Supervisor

Kohls Department Store
11.2021 - 09.2024

Tutor

California Teaching Fellows
06.2021 - 08.2022

Shift Lead

El Pollo Loco
05.2014 - 08.2018

Bachelor of Science - Social Studies Education

California State University, Fresno

High School Diploma -

Fresno High School

Similar Profiles

CREATE PROFILE