Jessica Rodriguez
Victorville,CA
Summary
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen. Fluent in spanish written and translated.
Overview
9
9
years of professional experience
Work History
Shift Lead Manager
Walgreens pharmacy
Victorville, CA
05.2025 - Current
- Supervised daily operations and ensured team adherence to company policies.
- Coordinated staff schedules to optimize workflow and maintain service standards.
- Trained new employees on safety procedures and operational best practices.
- Implemented training programs to improve employee performance and service quality.
- Monitored customer feedback to address concerns and improve overall satisfaction.
- Assisted in developing strategies for improving team productivity and morale.
- Trained new employees on procedures, policies, and job functions.
- Addressed any issues or concerns raised by staff during shifts.
Maintenance Worker
Jan Pro
Fontana, CA
02.2023 - Current
- Identified problems during daily work inspections and addressed concerns.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Cleaned vents and replaced filters to verify proper air flow.
- Calculated required materials needed based on field measurements or work orders.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
Administrative Assistant
Phelan Pinon Hills Community Services District
Phelan, California
08.2024 - 11.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed database systems containing customer contact information.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Answered questions from customers regarding products and services offered by the company.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Maintained inventory of office supplies and placed orders when necessary.
Account Receivable Specialist
CEP America
Modesto, CA
09.2023 - 04.2024
- Reviewed and verified accuracy of invoices and account balances.
- Processed payments, refunds and adjustments to customer accounts.
- Analyzed customer payment trends and credit worthiness.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Collaborated with sales department to ensure accuracy of billing information provided by customers.
- Maintained organized records of all customer accounts receivable activity.
- Reconciled discrepancies between customer payments and invoices due.
- Created reports on Accounts Receivable performance for management review.
- Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Verified the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments.
- Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
- Recommended process improvements that increased efficiency in Accounts Receivable operations.
- Utilized specialized software systems for tracking customer accounts receivables activity.
Medical Assistant
rcmc medical center
Hesperia, CA
01.2021 - 06.2021
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Veterinary Receptionist
ark animal hospital
Victorville, CA
03.2020 - 11.2020
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Processed financial transactions for clients.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Worked with clients to processes all financial transactions.
Medical Assistant
rcmc medical center
Hesperia, CA
06.2018 - 12.2019
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Seasonal Worker
Nordstrom Rack
San Bernardino, CA
01.2017 - 07.2017
- Repaired buildings, fences and other pertinent structures to keep animals properly contained.
- Observed and listened to machinery operation to detect equipment malfunctions.
- Assisted with maintenance and repair activities to keep buildings and equipment in safe and proper condition.
Education
High School Diploma -
Goodwill Education Center
Victorville, Ca06.2012
Some College (No Degree) - Medical Assistant
San Joaquin Valley College
Victorville, CASkills
- Payment Collection
- Policy Enforcement
- Referral coordinator
- Customer Service
- Administration and Operations
- Team Building
- Motivational Leadership
- Customer Service
- HIPAA Compliance
- Communicating With Patient Families
- Medical Terminology
- Inventory and Supply Management
- Documentation Procedures Expert
- Records management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Shift Lead Manager
Walgreens pharmacy
05.2025 - Current
Administrative Assistant
Phelan Pinon Hills Community Services District
08.2024 - 11.2024
Account Receivable Specialist
CEP America
09.2023 - 04.2024
Maintenance Worker
Jan Pro
02.2023 - Current
Medical Assistant
rcmc medical center
01.2021 - 06.2021
Veterinary Receptionist
ark animal hospital
03.2020 - 11.2020
Medical Assistant
rcmc medical center
06.2018 - 12.2019
Seasonal Worker
Nordstrom Rack
01.2017 - 07.2017
High School Diploma -
Goodwill Education Center
Some College (No Degree) - Medical Assistant
San Joaquin Valley College