Jessica Rodriguez Cassarino
Davie,USA
Summary
Organized and detail-oriented professional with over 20 years in staffing operations and event coordination. Proven track record managing large teams and streamlining processes to enhance operational efficiency. Bilingual in English and Spanish, with experience in hospitality, entertainment, and HR solutions.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Staffing Consultant & Onsite Manager
Emphire Staffing & HR Solutions
Plantation, USA
09.2021 - Current
- Oversaw staffing operations for auto auction and hospitality department, managing over 100 employees to ensure operational continuity.
- Act as primary onsite liaison between clients and staffing firm, resolving employee relations issues promptly.
- Recruit, onboard, and schedule staff to meet diverse client needs.
- Supervised hospitality personnel for events, banquets, and guest services, ensuring adherence to high service standards.
- Directed check-in/check-out procedures for Auto Auction staff, enforcing safety protocols for drivers to enhance compliance.
- Trained and supervised employees, enhancing operational efficiency, safety, and service quality.
- Administer payroll and timekeeping processes to ensure accurate employee compensation.
Customer Service Representative
Seminole Casino
Coconut Creek, USA
01.2021 - 03.2022
- Resolved guest inquiries regarding slot machines, enhancing customer satisfaction through prompt support.
- Assisted guests with inquiries and resolved issues, contributing to overall customer satisfaction.
- Managed customer complaints and escalated complex issues effectively.
- Redeemed tickets and assisted players with game play, fostering enjoyable experiences through professional and courteous interactions.
- Provided information on casino services and promotions, enhancing guests' knowledge and engagement.
Executive Assistant / Group Coordinator
Seminole Hard Rock Live
Hollywood, USA
01.2006 - 01.2020
- Provided administrative support to VP of Entertainment and senior leaders.
- Coordinated meetings, itineraries, agendas, and expense reports to streamline scheduling for senior leaders.
- Managed entertainment calendars and venue bookings, facilitating prompt processing of inquiries, deposits, and wires.
- Coordinated lodging, transportation, and hospitality for concerts and corporate events, improving guest experience.
- Facilitated communication between tour management and hotel staff to coordinate artist accommodations.
- Processed ticket requests, resolved guest complaints, and approved Spanish-language advertising.
Administrative Assistant – Slot Department
Seminole Hard Rock Hotel & Casino
Hollywood, USA
01.2004 - 01.2006
- Coordinated meetings, verified and reviewed timesheets for over 100 employees, and managed executive calendars to ensure efficient operations.
- Supported Slot Directors/Managers by scheduling appointments, arranging travel, processing payroll, and facilitating onboarding for new hires.
- Cross-trained in roles such as Slot Floor Supervisor and Table Games Dealer to improve team flexibility and coverage.
Education
Associate’s Degree - Business Administration
Broward College
Pembroke Pines, FLSkills
- Talent acquisition
- Recruitment strategies
- Staffing and scheduling
- Workforce planning
- HR management
- Administrative support
- Client relations
- Customer service excellence
- Confidential records management
Affiliations
- Saint David’s Women’s Club, Corresponding Secretary, Executive Board
- American Legion Auxiliary
Certification
- HRCI Certificate in Human Resource Management
- 360 Training Learn2Serve – Off-Premises Alcohol Seller/Server
- Florida Notary Public
Selected Contributions And Volunteer Work
- Member, Donations Committee
- Escalated VIP Requests
- Collaborated on Grand Opening, Class III Gaming launch, and major events
- Volunteer for Property Initiatives
- Assisted in all special events as needed
Timeline
Staffing Consultant & Onsite Manager
Emphire Staffing & HR Solutions
09.2021 - Current
Customer Service Representative
Seminole Casino
01.2021 - 03.2022
Executive Assistant / Group Coordinator
Seminole Hard Rock Live
01.2006 - 01.2020
Administrative Assistant – Slot Department
Seminole Hard Rock Hotel & Casino
01.2004 - 01.2006
Associate’s Degree - Business Administration
Broward College