Jessica Rojas

• Checked patient insurance, demographic, and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Placed new supply orders, managed inventory and restocked clerical spaces.

• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Key Responsibilities:

• Greet and check in patients in a warm and professional manner
• Schedule and confirm appointments using electronic medical records (EMR) systems
• Answer and direct phone calls, respond to inquiries, and relay messages to staff
• Collect and verify patient information, insurance details, and co-pays
• Maintain patient confidentiality and comply with HIPAA regulations
• Prepare and maintain accurate patient files and records
• Coordinate with medical staff to ensure smooth clinic flow
• Handle administrative tasks such as filing, faxing, and mail distribution
• Assist with patient forms and pre-visit paperwork
• Monitor and order front desk supplies as needed