Jessica Roll
West Jordan,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. 10+ years customer service.
Overview
12
12
years of professional experience
Work History
Client Relationship Consultant
USBank National association
West Jordan, UT
02.2016 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Processed loan applications and prepared relevant documents for loan processing
- Maintained confidentiality of bank records, transactions and customer information.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Performed cash handling duties including counting currency, coins and checks.
- Educated customers about different types of banking services available at the branch.
- Monitored progress of mentees and provided feedback on their performance.
Sales Associate
Skaggs Public Safety and Equipment
S Salt Lake. City, UT
08.2014 - 02.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided information about products, prices and services.
- Took measurements for uniform fittings for law enforcement.
- Started and fulfilled uniform orders.
- Restock products
- Maintained accurate records of all transactions, including cash handling procedures.
- Handled cash drawer transactions accurately while following proper cash handling procedures.
Customer Service Representative
Kohls Department Store
West Valley City, UT
07.2013 - 08.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Courtesy Clerk
Smith Food and Drug
Kearns, UT
07.2012 - 07.2013
- Greeted customers and provided assistance in locating items.
- Inspected customer bags to ensure no shoplifting occurred.
- Organized backroom areas for efficient storage of merchandise.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
Education
High School Diploma -
Cyprus High School
Magna, UT06-2014
Skills
- Employee Management
- New account, and loan processing
- Cash Handling
- Product Recommendations
- Customer Relations
- Payment Processing
- Customer service excellence
- Coaching and Mentoring
Timeline
Client Relationship Consultant
USBank National association
02.2016 - Current
Sales Associate
Skaggs Public Safety and Equipment
08.2014 - 02.2016
Customer Service Representative
Kohls Department Store
07.2013 - 08.2014
Courtesy Clerk
Smith Food and Drug
07.2012 - 07.2013
High School Diploma -
Cyprus High School