Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Romero

San Antonio,TX

Summary

Well-qualified Team Lead proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

15
15
years of professional experience

Work History

Customer Service Team Leader

Centene
10.2019 - Current
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Used Company Software to keep records of customer interactions, customer accounts, and file documents.

Office Manager

Leija Contracting
05.2012 - 02.2021
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Cashier Team Lead

HEB
01.2009 - 08.2013
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Cashier

Ross
03.2010 - 03.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Thomas Edison High School
San Antonio, TX
05.2012

Skills

  • Report Generation
  • Order Fulfillment
  • Technical Support
  • Complaint Resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Team Leader

Centene
10.2019 - Current

Office Manager

Leija Contracting
05.2012 - 02.2021

Cashier

Ross
03.2010 - 03.2011

Cashier Team Lead

HEB
01.2009 - 08.2013

High School Diploma -

Thomas Edison High School

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Jessica Romero