URI CAMARGO
LEWISVILLE
Summary
Dedicated professional with a strong background in customer service leadership. Known for exceptional relationship-building skills and a commitment to mentoring team members, driving both individual and organizational success.
Overview
10
10
years of professional experience
Work History
Customer Service Team Leader
Flooring Services of Texas
2016.06 - 2026.06
- Led customer service team to enhance client satisfaction through effective communication and problem-solving strategies.
- Developed training programs to improve staff performance and streamline onboarding processes for new hires.
- Implemented quality control measures, reducing response times and ensuring consistent service delivery across all channels.
- Analyzed customer feedback to identify trends, driving process improvements that enhanced overall service efficiency.
- Monitored team performance metrics to optimize workflows, resulting in improved operational effectiveness within the department.
- Coordinated with sales and installation teams to ensure seamless project execution and client experience from start to finish.
- Mentored junior staff members, fostering a collaborative environment that encouraged professional growth and knowledge sharing.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Led by example through consistently maintaining excellent performance standards.
Education
High School Diploma -
Lewisville High School
Lewisville, TXSkills
- Team management
- Complaint resolution
- Call center Experience
- Report generation
- Organization and recordkeeping
- Inbound call answering
- Teamwork and collaboration
- Relationship building
Languages
Spanish
Full Professional
Timeline
Customer Service Team Leader
Flooring Services of Texas
2016.06 - 2026.06
High School Diploma -
Lewisville High School