Jessica Romero
Charlotte,NC
Summary
Dedicated and motivated industry professional with demonstrated strengths in customer service for over 10+ years, time management and background in health care. Good at troubleshooting customers/patients' problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Clinical Support Coordinator
Novant Health
Charlotte
05.2022 - Current
- Process payroll for over 150 employees, manage vacation calendars, develops employee schedules to ensure proper coverage of shifts
- Facilitate meetings with department managers to review scheduling needs.
- Address all HR inquiries from benefit questions to employee files are state and federally compliant.
- Demonstrate strong organizational and time management skills while managing multiple projects . Identify issues, analyze information and provide solutions to problems.
- Organize and manage sensitive data input across multiple excel spreadsheets, retrieving and delivering information bi-weekly.
- Provide administrative support to the executive team, including scheduling meetings, managing calendars and with processing invoices.
- Compose letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintain office supplies and inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Guest Service Representative
Novant Health
Charlotte
09.2020 - 05.2022
- Used effective communication and strategic thinking skills while interacting with every patient and guests ;followed COVID protocols
- Gained comprehensive knowledge of hospital services and adapted to changing policies in a fast-paced environment
- Maintained patients' privacy through strict confidentiality and upheld all local/ HIPAA laws
- Worked alongside the Patient Partnership team to deescalate patients' issues
- Prioritized checking in patients while providing guests with wayfinding skills.
- Created and displayed Team Member Spotlight Presentations throughout the television monitors at the facility.
- Member of Team Member Engagement Committee, assisting with coordinating monthly events for the Mint Hill Medical center team.
Bilingual Customer Care Operations
Duke Energy
Charlotte
01.2019 - 09.2021
- Interacted with more than 200+ clients daily by processing payments, answering questions about billing, and resolving customers' concerns
- Resolved customer queries, recommending solutions and guiding product users through features and functionalities
- Independently worked in a fast paced environment; managed various phone lines and computer systems.
- Translated documents from Spanish to English and vice versa as needed.
- Assisted customers with order placement, product returns, delivery status updates, account maintenance, and other related requests.
Education
CPA- Associate in Applied Science in Finance -
Central Piedmont Community College
04.2024
CNA I & II -
Umanah Healthcare Institue
Skills
- Language Assistant, Spanish Certified
- Staff Scheduling
- Records Management
- Excel/Word/ Powerpoint
- Organizational skills
- Communication
- Customer/Patient engagement
- Problem Solving
- Employee Relations
- Finance/Payroll
Timeline
Clinical Support Coordinator
Novant Health
05.2022 - Current
Guest Service Representative
Novant Health
09.2020 - 05.2022
Bilingual Customer Care Operations
Duke Energy
01.2019 - 09.2021
CPA- Associate in Applied Science in Finance -
Central Piedmont Community College
CNA I & II -
Umanah Healthcare Institue