JESSICA ROMO
Palmdale,CA
Summary
Seeking a career to apply proficiency in utilizing consistent and organized practices, solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Developed the ability to adapt to work diverse environments. Dedicated Representative with history of meeting company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate/ Cashier
Target
Palmdale, Ca
11.2012 - 01.2013
- Operated a cash register for cash, check and credit card transactions.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Stocked and replenished merchandise according to store merchandising layouts.
Sales Associate/ Cashier
Forever 21
08.2013 - 07.2015
- Alerted customers to upcoming sales events and promotions.
- Trained new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered customer telephone calls promptly and in an appropriate manner.
- Preserved a perfect attendance record.
- Operated a cash register for cash, check and credit card transactions.
Sales Clerk
Prime Time Nutrition
07.2015 - 10.2017
- Processed Women, Infant, & Children Vouchers.
- Meticulously sanitized toys and play equipment.
- Engaged with children on an individual basis in a pleasant manner.
- Communicated with children in developmentally appropriate way.
- Documented all customer inquiries and comments thoroughly and quickly.
- Responded to all customer inquiries thoroughly and professionally.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Welcomed customers into the store and helped them locate items.
- Answered customer telephone calls promptly and in an appropriate manner.
Representative
City Of Palmdale Parks And Recreation
PALMDALE, CA
06.2018 - 09.2018
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Established vendor relationships to access timely services in support of events.
- Improved recreational programming based on feedback from customers and employees.
Teller Adopter
Chase Bank
Palmdale, CA
10.2017 - 05.2019
- Operated a cash register for cash, check and credit card transactions with accuracy.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them meet their wants and needs.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered customer telephone calls promptly and in appropriate manner.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Teller Associate
Logix Federal Credit Union
Palmdale, CA
06.2019 - 02.2021
- Organized and removed online banking files no longer in use.
- Coordinated daily cash reconciliation in high-volume location.
- Executed member transactions, including deposits, withdrawals, money orders and checks.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Identified sales opportunities and referred members to branch partners in financial services.
- Promoted products or services to each member to consistently achieve sales targets.
- Provided high-level member service through friendly approach, strong professionalism and timely assistance with member transactions.
- Rapidly and efficiently prepared member and ATM cash and change orders.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Maintained friendly and professional member interactions.
- Assisted members and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Collected member loan payments.
- Advised members on mortgage, education and personal loans.
- Executed wire transfers, stop payments and account transfers.
- Built and strengthened member relationships by leveraging excellent interpersonal and communication skills.
- Provided sales consultations on functional and stylistic benefits of each custom product.
- Exceeded sales goals.
Member Service Representative II
SchoolsFirst Federal Credit Union
Lancaster , CA
04.2021 - Current
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Palmdale High School East Ave R Palmdale Ca 93550
2012
Antelope Valley College
Skills
- Time management
- Strong client relations
- Ethics and Values
- Integrity and trust
- Stocking
- Spanish speaking
- MS Office
- Organization
- Financial Advising
- Conflict resolution techniques
- Quick learner
- Exceptional communication skills
- Computer literate
- POS systems knowledge
- Motivated team player
- Relationship building and management
- Communications
- Team building
- Cross-Selling Products and Services
- Product Knowledge
- Typing speed of 52wpm
Certification
Certified in Chest Compression.
Timeline
Member Service Representative II
SchoolsFirst Federal Credit Union
04.2021 - Current
Teller Associate
Logix Federal Credit Union
06.2019 - 02.2021
Representative
City Of Palmdale Parks And Recreation
06.2018 - 09.2018
Teller Adopter
Chase Bank
10.2017 - 05.2019
Sales Clerk
Prime Time Nutrition
07.2015 - 10.2017
Sales Associate/ Cashier
Forever 21
08.2013 - 07.2015
Sales Associate/ Cashier
Target
11.2012 - 01.2013
High School Diploma -
Palmdale High School East Ave R Palmdale Ca 93550
Antelope Valley College