Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shanna Apodaca

The Bronx,NY

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. hardworking, and ready to join my next team. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

2
2
years of professional experience

Work History

Sales Associate/ Cashier

Aeropostale
Bronx, NY
11.2022 - Current
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a increase in sales
  • Assisting customers, Restocking shelves, Handling transactions
  • Maintain a cleanliness, creating attractive displays to showcase products, & organizing merchandise
  • Used technology resources to assist customers in locating and selecting items.

Ride Operations

Playland
Rye, NY
06.2022 - 08.2022
  • Developed and implemented processes and procedures to streamline office operations
  • Maintained an up-to-date knowledge of ride operations, policies, and procedures
  • Developed and implemented efficient processes and procedures that streamlined administrative operations
  • Provided excellent service and attention to customers when face-to-face

Lifeguard

Playland
Rye, NY
06.2022 - 08.2022
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Created reports and documents as requested by the office manager
  • Assisted customers with locating items and providing product information.
  • Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.

Education

Associate of Science -

Bronx Community College
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05-2025

High School Diploma -

Marie Curie High School
The Bronx, NY
06-2023

Skills

  • Time Management
  • Ability to Multitask
  • Computer Skills
  • Fast Learner
  • Customer Service
  • Dedicated team player
  • Management Skills

Accomplishments

  • Honors Award: Receiving an average of 87.23
  • Merit Award: receiving an average of 81.15
  • Making it happen award (22-23)
  • Making it happen award (22-23
  • Certificate of Merit

Timeline

Sales Associate/ Cashier

Aeropostale
11.2022 - Current

Ride Operations

Playland
06.2022 - 08.2022

Lifeguard

Playland
06.2022 - 08.2022

Associate of Science -

Bronx Community College

High School Diploma -

Marie Curie High School

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Shanna Apodaca