Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Jessica Rosa

Canton,GA

Summary

Seasoned retail supervisor with strong history of leading and providing high-end customer satisfaction. Driven to exceed sales while maintaining CSC protocol end-to-end. Diligent in monitoring employee production and motivation while also focusing on BOH operations to ensure smooth product and task flow.

Overview

3
3
years of professional experience

Work History

SALES ASSOCIATE

COLUMBIA SPORTSWEAR CO.
Woodstock
02.2021 - Current
  • Prepared merchandise for the sales floor by pricing tagging, or censoring
  • Helped customers locate products using technology knowledge, collaborating with surrounding stores, and utilizing the in store kiosk
  • Provided positive first impressions to new and returning customers to boost CGR percentages and customer loyalty
  • Answered customer questions regarding sizing, technology usage, and in-stock inventory
  • Maintaining a clean work environment to enhance the customer experience by organizing, and remerchandising all areas of the store through the work day
  • Assisted with new hire training and development, coaching them on product knowledge, customer service, and selling techniques
  • Achieved perfect attendance and on-time record while being a student, by using time management skills
  • Organized racks and shelves both in the stockroom as well as on the sales floor, to maintain a strict store VMG that encourages customer engagement.

DESIGNATED KEY HOLDER (DKH)

COLUMBIA SPORTSWEAR CO.
Woodstock
07.2022 - Current
  • Performed opening and closing procedures that included large sums of cash handling, kiosk operations, preparing registers, and being conscious of LP stipulations on safe and register security
  • Delegating tasks to associates to maximize on store efficiency while completing section replenishment and merchandising in the youth department
  • Overseeing back and front of house inventory operations such as pip organization, monitoring UPH processed, restocking, and product flow
  • Tracking KPI's during sales leadership hours to push controllable factors such as Conversion, UPT and CGR by motivating and encouraging the sales staff
  • Multitasking on sales floor during leadership segments by monitoring whereabouts of customers and associates at all times, cleaning the sales floor, and providing constant leadership support to cashiers in need of assistance
  • Executed VMG changes, new window displays, mannequin dressing, and proper price point and technology signage
  • Proper supervision over the youth employees while being knowledgeable about rules and regulations on a proper work environment
  • Providing support in both leadership and associates positions to various different store locations such as Dawsonville and Savannah
  • Experience with Columbia applications such as StoreForce, Workday, Power BI, D365, The River, etc
  • Continuously promoting the celebration of diversity, equality and inclusion within the workplace to create a safe and healthy work environment for both employees and customers.

Retail Supervisor

Columbia Sportswear
Woodstock, GA
02.2021 - Current
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Increased sales by optimizing in-store promotional strategies.
  • Actively using new in house operations, such as batches, to ensure product flow.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Used Point of Sale register system to complete transactions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored sales performance of team members to ensure goals were met or exceeded expectations.
  • Conducted department walk-throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Dealt with customer complaints and rectified product and service issues.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Trained, managed and motivated employees to promote professional skill development.
  • Delegated work to staff, setting priorities and goals.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with CSC help desk along with CSC HQ to ensure that all technology functions properly and efficiently within the store.
  • Set up and managed offsite store/offsite POS system in efforts to maximize year to date sales.
  • Collaborated and scheduled pallet shipment partners to ensure a well maintained inventory.
  • Adjusted schedules and time off requests in order to maintain proper coverage throughout the store.
  • Handled in store damaged items according to CSC protocol and determined which items can be sold at a final sale discount for profit.
  • Regularly up to date on deterring ORC activity in the Woodstock location.
  • Performing store audits, PCI, and ADA compliance throughout the store on a regular basis.
  • Tracking store KPI and motivating Columbia team to influence controllable factors.
  • Executing weekly price changes and VMD/ISM changes for upcoming promotions.
  • Completing weekly recaps to ensure that store 434 is on track for upcoming goals as well as requesting low merchandise.
  • Traveling to multiple stores for additional support as an acting leader (Dawsonville, Savannah, Southaven MS)
  • Creating and processing change orders for the store safe to ensure money flow for busy periods.

Education

BACHELORS IN PRE. MED BIOLOGY -

KENNESAW STATE UNIVERSITY
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05-2024

Skills

  • Product Knowledge
  • Commitment to Customer Service
  • Driving Positive Results
  • Employee Engagement and Productivity
  • Leadership
  • Effective Communication
  • Merchandise Display
  • Multi-Tasking Strength
  • Written and Oral Communication Skills
  • Performance Management
  • Team Building and Leadership
  • Multi-Site Operations
  • Visual Merchandising
  • Sales
  • Application Knowledge
  • Retail Loss Prevention
  • Cash Register Operation
  • Merchandising Understanding
  • Cash Handling Accuracy
  • Shipment Processing
  • Complex Problem-Solving

Accomplishments

  • 2x employee of the month
  • Employee of the Quarter
  • Recipient of the Columbia Coin
  • KSU Dean's List

Timeline

DESIGNATED KEY HOLDER (DKH)

COLUMBIA SPORTSWEAR CO.
07.2022 - Current

Retail Supervisor

Columbia Sportswear
02.2021 - Current

SALES ASSOCIATE

COLUMBIA SPORTSWEAR CO.
02.2021 - Current

BACHELORS IN PRE. MED BIOLOGY -

KENNESAW STATE UNIVERSITY

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