Jessica Rosas
Anaheim,CA
Summary
At IHOP, I excelled in enhancing customer satisfaction and streamlining operations, evidenced by my role in training new hires and managing cash transactions with precision. My expertise in guest service and organization led to significant improvements in dining experience efficiency and order accuracy, showcasing my ability to deliver results in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Restaurant-server and Hostess
IHOP
08.2022 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Stayed up-to-date on menu changes to help customers make food choices.
- Improved table organization by implementing efficient section assignments within the restaurant layout.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Rancho Alamtios High School
Garden Grove05.2026
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Menu Memorization
- Order Accuracy
- Safe Food Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant-server and Hostess
IHOP
08.2022 - Current
High School Diploma -
Rancho Alamtios High School