Natalie Honea
Fort Worth
Summary
Proficient restaurant server and hostess with 12 years of experience in high-volume dining. Skilled in managing food and beverage orders, ensuring timely delivery, and maintaining cleanliness to optimize guest satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Server and Hostess
Darden Restaurants, Olive Garden
Fort Worth, TX
03.2014 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in training new staff on menu knowledge and service techniques.
- Managed food and beverage orders using point-of-sale systems efficiently.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Resolved guest concerns promptly, enhancing overall satisfaction levels.
- Maintained cleanliness and organization of dining area to meet health standards.
- Monitored table turnover rates, optimizing seating efficiency during peak hours.
- Cultivated warm relationships with regular customers, but also treat all guests like they're family, hence Olive Garden's famous slogan, "When you're here, you're family."
- Managed multiple tables efficiently while maintaining high customer satisfaction levels.
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
High School Diploma -
Arlington High School
Arlington, TX06-2016
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- POS system operation
- Cash handling
- Exceptional communication
- Order accuracy
- Menu memorization
- Detail-oriented
- Allergy awareness
- High volume dining
- Safe food handling
- Memory retention
- Professional appearance
- Alcohol service
- Wine pairings
- Wine service
- Food and beverage pairings
- Team collaboration
- Conflict de-escalation
- Task prioritization
- Kitchen coordination
- Tray balancing techniques
Accomplishments
- Fully developed English language, as English is a first language of mine, with being partially bilingual in Spanish.
- Took Spanish I and II in high school, while becoming increasingly conversational from learning around people whose first language is Spanish, since starting work at Olive Garden. Living in Texas, Spanish is the predominant second language, as I work around many people that speak the language and guests that come in to dine needing someone that speaks and understands most Spanish.
- Highly proficient with not only with 3+ tables at once, but with large parties as well. Many of these large parties are celebrations of different kinds, so being an outstanding host and server for said parties is a tried and true skill.
- I've learned to maintain pride for being an excellent server, but I am also humbled because I would never be able to do it without Almighty GOD, and the team members that He has blessed me with.
Certification
Food handler's + TABC Certifications
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Server and Hostess
Darden Restaurants, Olive Garden
03.2014 - Current
High School Diploma -
Arlington High School