Kimberlee Ferrell
Delaware,OH
Summary
Dynamic and customer-focused professional with extensive experience at Shorty's Pizza, excelling in guest service and order taking. Proven ability to enhance customer satisfaction through personalized service and effective communication. Skilled in POS system operation and cash handling, consistently driving sales through menu recommendations and fostering loyalty among regular patrons.
Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently.
Overview
4
4
years of professional experience
Work History
Restaurant Server/Head Hostess
Shorty's Pizza
Delaware, OH
11.2022 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Softball Camp Volunteer
Hayes High School
Delaware
06.2021 - 06.2023
- Served as a role model for younger campers by demonstrating respect, responsibility, honesty, caring attitude towards peers during camp activities.
- Supported camp staff in organizing and executing daily schedules, ensuring smooth operations at all times.
- Led groups of children safely through a variety of camp activities.
- Set up facilities and equipment for activities, stored equipment after use, and notified the camp director of broken or unsafe equipment.
Education
Bachelor of Arts - Psychology
Ohio Wesleyan University
Delaware, OH05-2028
Skills
- Customer satisfaction
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- POS system operation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Server/Head Hostess
Shorty's Pizza
11.2022 - Current
Softball Camp Volunteer
Hayes High School
06.2021 - 06.2023
Bachelor of Arts - Psychology
Ohio Wesleyan University