Jessica Rose
Dickson,TN
Don’t believe everything you think.
Byron Katie
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the end goals. Thrives off fast pace settings. Extremely outgoing and willing to learn new things.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Loveless Cafe
Nashville , TN
06.2008 - 12.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered 50 plus customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Devised workaround solutions for customer complaint-related issues
Data Entry Clerk
Loveless Cafe
Nashville,TN, Tennessee
01.2015 - 01.2019
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Drafted reports for upper management as directed.
Business Owner
The Sassy Tee
Dickson, Tennessee
02.2019 - 12.2021
- Input income and expense details into database to track business finances and address variances.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Employed prompt decision-making and in-depth research to resolve issues.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified accuracy of data before transcribing.
Household CEO
Self Employed
Burns, Tennessee
01.2019 - Current
- Carry out day-day-day duties accurately and efficiently.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Maintain energy and enthusiasm in fast-paced environment.
- Oversee day-to-day activities of children in stressful situations.
- Work endless hours; nights, weekends, and holiday shifts.
Education
High School Diploma -
08.2006
Diploma - Student
05.2006
Skills
- People Skills
- Advise Customers
- Effective Problem Solving
- Work Orders
- Company Products
- Ability To Work Independently
- Prioritizing Effectively
- Excel
- Follow-Up
- Discharge Summaries
- Organizational Skills
- Ability To Learn
- Interpersonal Communication Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Owner - The Sassy Tee
02.2019 - 12.2021
Household CEO - Self Employed
01.2019 - Current
Data Entry Clerk - Loveless Cafe
01.2015 - 01.2019
Customer Service Representative - Loveless Cafe
06.2008 - 12.2014
Columbia State Community College - High School Diploma,
Fairview High School - Diploma , Student