Jessica Rose
Toronto,Canada
Summary
Customer Service & Sales Professional with 14 years of experience excelling in customer engagement, sales, and inventory management. Demonstrates creativity, problem-solving, and teamwork to drive sales and enhance customer satisfaction. Adept at recommending and promoting products, managing transactions, and contributing to visual merchandising.
Overview
14
14
years of professional experience
Work History
Customer Service & Sales Associate
Creative Bag
Toronto, Canada
01.2015 - Current
- Engage customers to identify packaging needs, boosting sales and enhancing brand loyalty
- Recommend products to meet customer needs, driving consistent sales growth
- Operate cash register and POS system for accurate transaction processing
- Assist with inventory management and restocking to ensure product availability
- Contribute to visual merchandising and promotional displays to improve store appeal
- Cultivated strong customer relationships, achieving a 25% increase in repeat customers through personalized service and product recommendations
- Led inventory audits, reducing stock discrepancies by 15%, ensuring optimal product availability and enhancing operational efficiency
- Collaborated with team members to design engaging visual displays, boosting foot traffic by 20% and elevating store ambiance
- Streamlined POS system operations, cutting transaction times by 10%, improving customer satisfaction and checkout efficiency
- Proposed and implemented a customer feedback system that increased actionable insights by 30%, driving continuous improvement in service quality
- Enhanced customer satisfaction by tailoring packaging solutions, leading to a 15% increase in positive feedback.
Customer Service & Sales Representative
Corningware Corelle Revere Store
Toronto, Canada
01.2010 - 01.2015
- Delivered accurate customer service, enhancing transaction precision and efficiency
- Assisted customers in product selection, significantly increasing sales
- Maintained store cleanliness and organization, improving shopping experience
- Collaborated with team to meet goals and resolve customer issues, boosting satisfaction
- Drove sales by effectively upselling products, resulting in a 15% increase in monthly revenue
- Streamlined inventory management processes, reducing stock discrepancies by 30% and improving overall store efficiency
- Analyzed customer feedback and sales data to identify key areas for improvement, enhancing customer satisfaction scores by 10%
- Led training sessions for new hires, enhancing team efficiency and knowledge, contributing to a 25% reduction in onboarding time.
Education
Loretto Abbey Catholic High School
Skills
- Communication (Experienced)
- Creativity (Expert)
- Adaptability (Skillful)
- Problem Solving (Experienced)
- Customer Communications (Experienced)
- Sales Driven Tactics (Experienced)
- Attention To Detail (Experienced)
- Self-Independent management (Expert)
Languages
Timeline
Customer Service & Sales Associate
Creative Bag
01.2015 - Current
Customer Service & Sales Representative
Corningware Corelle Revere Store
01.2010 - 01.2015
Loretto Abbey Catholic High School
Similar Profiles
Yusuf Tarik SenYusuf Tarik Sen
Sales Consultant at Creative BagSales Consultant at Creative Bag
Peter ReynoldsPeter Reynolds
President at Plaid Bag Media, Inc.President at Plaid Bag Media, Inc.
LALIT CHANDLALIT CHAND
Production Extruder Lead / Machine Operator at Heritage Bag CompanyProduction Extruder Lead / Machine Operator at Heritage Bag Company