KAYLEE FOLDING
BROWNSTOWN,MI
Summary
Customer-focused professional with strengths in communication, teamwork, and issue resolution across sales, service, and front-desk roles. Delivers organized support, handles inquiries with care, and contributes to smoother operations through mentoring, workflow improvements, and reliable day-to-day service.
Overview
7
7
years of professional experience
Work History
SALES REPRESENTATIVE/CUSTOMER SERVICE
Clear
Romulus, MI
05.2021 - Current
- Drove membership growth through strategic traveler engagement and exceptional service while mentoring new team members.
- Engaged travelers to drive membership enrollments, ensuring high client satisfaction through excellent service.
- Mentored and trained new sales representatives, contributing to improved team performance and sales effectiveness.
SUPERVISOR
Prospect Airport Services
Romulus, MI
12.2020 - 05.2021
- Led team to enhance efficiency by resolving customer issues and adapting policies to meet changing demands.
- Coached employees and evaluated performance, improving skills aligned with compliance objectives.
- Streamlined workflows, achieving measurable results and maintaining adherence to company standards.
- Streamlined workflows for team efficiency while resolving customer issues and adhering to company policies.
PASSENGER SERVICE ASSISTANT/CUSTOMER SERVICE
Prospect Airport Services
Romulus, MI
08.2020 - 12.2020
- Tagged luggage and routed to appropriate location for loading and screening
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.Facilitated seamless airport experiences for passengers with disabilities, ensuring comfort and safety from terminal to aircraft.
- Managed luggage tagging and routing processes, enhancing efficiency in loading and screening procedures.
FRONT DESK RECEPTIONIST
Bent Creek Country Club
Lititz, PA
10.2019 - 07.2020
- Handled multi-line phone system for inquiries and call transfers, ensuring seamless communication.
- Implemented effective filing systems, enhancing organizational efficiency and record accuracy.
- Managed reservations via phone, in-person, and computer, providing timely confirmations.
- Promptly and accurately responded to customer calls, improving customer satisfaction.
Education
Some College (No Degree) - Science
Henry Ford College
Dearborn, MISkills
- Sales techniques, Time managementMember enrollment (ExperiencedCRM software
- Reservation systems, Customer service (Experienced), Time management (Experienced), Multitasking (Experienced)ls
- Attention to detail
- Organizational skills
- Critical thinking (Experienced)
- Teamwork (Experienced)
- Communication (Experienced)
Timeline
SALES REPRESENTATIVE/CUSTOMER SERVICE
Clear
05.2021 - Current
SUPERVISOR
Prospect Airport Services
12.2020 - 05.2021
PASSENGER SERVICE ASSISTANT/CUSTOMER SERVICE
Prospect Airport Services
08.2020 - 12.2020
FRONT DESK RECEPTIONIST
Bent Creek Country Club
10.2019 - 07.2020
Some College (No Degree) - Science
Henry Ford College