Kiconya Monger
Surprise,AZ
Summary
A dedicated professional with a strong background in both customer service and nursing, combining excellent interpersonal skills with clinical expertise. Proven to communicate effectively with diverse population, ensuring patient comfort and understanding while providing high-quality care. I excel in proving compassionate and effective support in high-stress situations and experienced in managing patient needs in fast-paced environments empathy and problem-solving skills. Adept at handling inquiring and resolving issues, developing positive relationships and contributing to team collaboration.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative/Customer Service
AT&T
- Current
- Selling products, services, and assisting customers with inquiries or issues
- Understanding and explaining products and services
- Promote and upsell plans, devices based on customers needs
- Handling billing, service issues, and account management
- Resolving complaints or escalation issues
- Providing quick, accurate and courteous responses to customers concerns
Schedule Coordinator
UnitedHealthcare
07.2024 - 12.2024
- Scheduling appointment
- Customer service
- Documentation
- Collecting customer information
- Handle multiple tasks in fast past environment with strong attention to detail.
Licensed Practical Nurse (LPN)
US Department of Veterans Affairs
02.2024 - 05.2024
- Conduct comprehensive triage, assess patient needs, and prioritize care delivery to ensure efficient patient flow.
- Administer medications, immunizations, and COVID-19 vaccinations, adhering to strict safety protocols and documentation standards.
- Facilitate telehealth appointments, provide exceptional patient care, and respond to emergency situations with professionalism and urgency.
LPN (Licensed Practical Nurse)
Millbrook Support Services
01.2023 - 02.2024
- Conducted comprehensive triage, ensuring efficient patient flow and prompt attention to medical needs.
- Administered medications and vaccinations, including COVID-19 immunizations, contributing to patient health and public safety.
- Managed accurate documentation and provided exceptional patient care, while effectively responding to emergency situations.
Remote Debt Collection Agent (Weekends)
Radius Global Solutions LLC
12.2022 - 02.2024
- Managed a portfolio of accounts, effectively prioritizing and collecting on early-stage and delinquent debts through professional client interactions.
- Maintained an organized work queue, ensuring timely review and follow-up with clients to meet collection targets.
- Demonstrated strong multitasking abilities in a dynamic call center environment, handling both inbound and outbound calls with a focus on resolution and customer service.
Licensed Practical Nurse (Occupational Health)
Banner Health
05.2022 - 01.2023
- Administered vaccines and immunizations, ensuring adherence to health regulations and patient needs.
- Conducted initial diagnoses and provided basic first aid to employees, contributing to workplace health and safety.
- Managed comprehensive employee health records, maintaining confidentiality and facilitating efficient healthcare service delivery.
Vaccination Nurse (Per Diem)
911 occ med
08.2021 - 11.2022
- Administered Janssen, Pfizer, and Moderna vaccines, ensuring adherence to public health guidelines and protocols.
- Conducted rapid COVID-19 and antibody testing, providing timely and accurate health assessments for individuals.
- Maintained meticulous documentation for all medical procedures, upholding the highest standards of patient care and data integrity.
COVID-19 Mobile Site Lead (Emergency Rapid Response Team)
Acuity International
01.2022 - 02.2022
- Oversaw daily operations of medical testing events, ensuring efficiency, safety, and adherence to systematic protocols.
- Conducted quality assurance for medical documentation and procedural compliance.
- Provided comprehensive training to local staff to maintain operational standards.
Vaccination Nurse (Travel Contract)
SnapNurse
11.2021 - 12.2021
- Administered Janssen, Pfizer, and Moderna vaccines to enhance community health and immunity levels.
Licensed Practical Nurse (Per Diem)
AdvisaCare Home Health
08.2021 - 11.2021
- Delivered comprehensive patient and family education on disease management and treatment options, fostering patient autonomy and informed decision-making.
- Performed wound care, medication administration, and injections, ensuring adherence to best practices and patient safety protocols.
- Maintained accurate patient records, monitored vital signs, and optimized data entry processes, demonstrating strong organizational and problem-solving skills.
Licensed Practical Nurse
US Department of Veterans Affairs
02.2021 - 08.2021
- Conducted comprehensive triage, efficiently prioritizing patient needs to ensure timely and effective medical attention.
- Administered medications, immunizations, and COVID-19 vaccines, adhering to stringent safety protocols and documentation requirements.
- Provided high-quality patient care, including responding to emergency situations and facilitating telehealth appointments to enhance accessibility.
Flu Clinic Nurse
AB Staffing (Department of Veterans Affairs)
10.2020 - 01.2021
- Conducted comprehensive assessments and screenings to ensure personalized care and identify health needs.
- Administered influenza vaccinations, contributing to community health and patient well-being.
- Educated patients on health practices and medication management, while maintaining accurate medical records using CPRS.
LPN (Home Health Nurse)
Core medical group
06.2020 - 10.2020
- Assessed patient conditions to devise personalized care plans, ensuring adherence to healthcare protocols.
- Administered long-term care, wound treatments, and monthly injections to enhance patient well-being in a home setting.
- Managed medication schedules for patients, maintaining meticulous records to ensure compliance with Medicare/Medicaid regulations.
LPN
GORN
03.2020 - 06.2020
- Conducted comprehensive health screenings for at-risk populations during the COVID-19 pandemic, ensuring accurate assessments and facilitating safe accommodations.
- Coordinated with shelter and hotel staff to arrange emergency housing, prioritizing the well-being and safety of the homeless community.
- Delivered consistent, high-quality care to residents, maintaining a compassionate and professional approach to support health and comfort.
LPN
Haggai Home Health
08.2019 - 02.2020
- Assessed patient conditions to develop tailored care plans, ensuring individualized treatment and support for long-term care, wound management, and medication oversight.
- Administered monthly injections and conducted regular health evaluations for a diverse patient base, maintaining adherence to Medicare/Medicaid regulations.
LPN
Allegiant Healthcare of Phoenix
12.2019 - 12.2019
- Monitored and documented health progress for multiple patients, ensuring vital signs and other critical metrics were accurately recorded and communicated to the healthcare team.
- Managed a team of nursing assistants, providing oversight for patient care procedures and the preparation of essential medical equipment.
LPN
Intensive Treatment Systems, LLC
05.2019 - 09.2019
- Established and maintained compassionate therapeutic relationships with patients to facilitate their recovery process.
- Delivered specialized nursing care to individuals undergoing methadone treatment for addiction, ensuring adherence to clinic protocols and patient safety.
Home Health Case Manager
AdvisaCare
10.2018 - 02.2019
- Delivered comprehensive patient and family education on disease management, treatment options, and lifestyle adjustments to enhance patient autonomy and support in-home care.
- Managed wound care and medication administration, ensuring adherence to treatment plans and facilitating successful patient outcomes.
Education
Diploma - Nursing
Galen College
Louisville, KY07.2011
Skills
- Sales consultation
- Competitor research
- Network development
- Sales closing
- Lead prospecting
- Customer needs assessment
- Sales expertise
- Product and service sales
- Customer relationship building
- Customer service
- salesforce 360
Certification
- RMA
- CPR Certification
- Certified Medical Assistant
- CCMA Certification
- First Aid Certification
- LPN
Timeline
Schedule Coordinator
UnitedHealthcare
07.2024 - 12.2024
Licensed Practical Nurse (LPN)
US Department of Veterans Affairs
02.2024 - 05.2024
LPN (Licensed Practical Nurse)
Millbrook Support Services
01.2023 - 02.2024
Remote Debt Collection Agent (Weekends)
Radius Global Solutions LLC
12.2022 - 02.2024
Licensed Practical Nurse (Occupational Health)
Banner Health
05.2022 - 01.2023
COVID-19 Mobile Site Lead (Emergency Rapid Response Team)
Acuity International
01.2022 - 02.2022
Vaccination Nurse (Travel Contract)
SnapNurse
11.2021 - 12.2021
Vaccination Nurse (Per Diem)
911 occ med
08.2021 - 11.2022
Licensed Practical Nurse (Per Diem)
AdvisaCare Home Health
08.2021 - 11.2021
Licensed Practical Nurse
US Department of Veterans Affairs
02.2021 - 08.2021
Flu Clinic Nurse
AB Staffing (Department of Veterans Affairs)
10.2020 - 01.2021
LPN (Home Health Nurse)
Core medical group
06.2020 - 10.2020
LPN
GORN
03.2020 - 06.2020
LPN
Allegiant Healthcare of Phoenix
12.2019 - 12.2019
LPN
Haggai Home Health
08.2019 - 02.2020
LPN
Intensive Treatment Systems, LLC
05.2019 - 09.2019
Home Health Case Manager
AdvisaCare
10.2018 - 02.2019
Sales Representative/Customer Service
AT&T
- Current
Diploma - Nursing
Galen College
Similar Profiles
Eonna SmithEonna Smith
Telephone Sales Representative at AT&TTelephone Sales Representative at AT&T
Katie BryanKatie Bryan
Lead Project /Senior Program Manager at AT&TLead Project /Senior Program Manager at AT&T
Brooks RubinoBrooks Rubino
Client Solutions Executive II at AT&TClient Solutions Executive II at AT&T
Victor RodriguezVictor Rodriguez
Specialist Systems Administrator at AT&TSpecialist Systems Administrator at AT&T
Cody BossertCody Bossert
RN Case Manager at Compassus HospiceRN Case Manager at Compassus Hospice