Jessica Rosenberger
Deer Park,TX
Summary
Results-oriented Assistant Manager with over 9 years of experience in customer service and hotel management, adept at enhancing guest satisfaction and operational efficiency. Excels in training and leading teams, optimizing inventory systems, and implementing innovative service strategies to bolster organizational success. Eager to leverage extensive hospitality skills to advance and thrive in a dynamic career environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Host, Busser, Cashier, Baker
The Cheesecake Factory
06.2025 - 10.2025
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted business loyalty by fostering positive customer relationships.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Provided patrons with estimated waiting times during peak service hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Assistant Manager
Exxon
02.2022 - 06.2025
- Oversaw store operations, ensuring compliance with company standards and policies.
- Managed cash register operations to guarantee security and accuracy of transactions.
- Led inventory management efforts, achieving optimal product availability.
- Orchestrated delivery intake and order fulfillment processes efficiently.
- Trained and supervised a team of 3+ members to enhance skill sets.
- Generated repeat business through exceptional customer service practices.
- Conducted performance evaluations to provide constructive feedback to employees.
- Leveraged data analytics for informed decision-making and business improvements.
Night Auditor
Grand Gateway Hotel
08.2019 - 07.2021
- Streamlined overnight operations and financial closures to enhance efficiency.
- Rectified chargebacks, resulting in increased revenue and improved guest satisfaction.
- Introduced digital tools to facilitate seamless guest interactions.
- Developed audit checklist that improved reporting accuracy and compliance.
- Trained staff on night audit procedures, ensuring preparedness and operational excellence.
Front Desk Agent
Lil Missouri Inn and Suites
02.2018 - 02.2019
- Optimized room allocations by managing guest services and reservations efficiently.
- Executed error-free transactions, ensuring financial accuracy across operations.
- Resolved guest issues promptly to elevate satisfaction levels.
- Pioneered engagement strategies that increased return visits significantly.
Front End Supervisor
UNITED QUALITY COOP
10.2017 - 12.2018
- Orchestrated operations for over 8 team members to ensure efficiency and productivity.
- Managed intricate financial transactions, including diesel fuel payments and lottery sales.
- Instituted safety protocols and waste logging procedures to enhance compliance.
- Refined front-end operations to improve customer satisfaction.
Head housekeeper/laundry supervisor
Sunset Motel
02.2017 - 09.2017
- Spearheaded customer relationship management to enhance guest satisfaction and loyalty.
- Implemented sanitation protocols for motel rooms and apartments to ensure health compliance.
- Streamlined linen restocking process, reducing turnaround time by 20%.
- Conducted quality checks for room cleanliness, maintaining high standards of hygiene.
- Facilitated training sessions for new recruits to improve service delivery.
Opening Manager/ Liquor Store Clerk
Jason's Super Foods
06.2016 - 05.2017
- Orchestrated customer interactions and managed cash handling processes.
- Supervised team of 8+ employees, ensuring adherence to operational standards.
- Trained new hires on company policies and procedures to enhance performance.
- Managed nightly deposits, including till setup and staff break scheduling.
Water Treatment Plant Operator
City of New Town
10.2015 - 05.2016
- Managed daily water testing data utilizing Microsoft Excel to ensure compliance with regulations.
- Executed maintenance tasks, demonstrating proficiency in troubleshooting and performing basic repairs.
- Ensured chemical balance in city water through systematic testing processes.
- Collected city-wide data via regular meter routes, improving billing accuracy significantly.
- Diagnosed and replaced MXU units to enhance radio signal readings and reliability.
Administrative Assistant
Jason's SuperValu
01.2015 - 10.2015
- Streamlined data entry and filing operations
- Leveraged Microsoft Word and Excel for pricing adjustments and signage updates
- Managed customer interactions regarding charge accounts
- Ensured accuracy in inventory and pricing by verifying shipment logs
- Rectified mislabeled taxable/nontaxable food items
Education
Some college - Nursing
University of South Dakota
Rapid City, SD12.2011
GED - undefined
Black Hills Forest HS
Nemo, SD07.1997
Skills
- Pricing Experienced
- Management Expert
- Data Collection Expert
- Laundry Experienced
- Clerical Experienced
- Front Desk Expert
- Cashiering Expert
- Computer Skills Experienced
- Laboratory Procedures Skillful
- Laboratory
- Payroll Skillful
- Microsoft Office Skillful
- Microsoft Word Experienced
- Scheduling Experienced
- Microsoft Powerpoint Experienced
- Schematics Experienced
- Account Management Expert
- 10 Key Calculator Experienced
- Customer Service Expert
- Multi-line Phone Systems Experienced
- Guest Services Expert
- Hotel Expert
- Night Audit Experienced
- Administrative Experienced
- Cash Handling Expert
- Typing Skillful
- Time management Experienced
- Basic math Expert
- English Expert
- Mechanical knowledge Beginner
- Inventory Control Experienced
- Order Fulfillment Experienced
- Sanitation Standards Expert
- Digital Tools Skillful
- Room Allocation Expert
- Financial Closures Experienced
- Guest Interactions Expert
Certification
- TABC — Jan 2022 - Jun 2025
- Management Foodhandlers — Jun 2023 - Jun 2027
LANGUAGES
English Native
ADDITIONAL INFORMATION
- Assessments
- Front desk agent (hotel) — Proficient
- Attention to detail — Proficient
- Customer service fit — Proficient
- Work style: Conscientiousness — Expert
- Customer service — Familiar
- Basic attention to detail — Proficient
- Work style: Reliability — Proficient
- Customer focus & orientation — Highly Proficient
- Filing & organization — Expert
Timeline
Host, Busser, Cashier, Baker
The Cheesecake Factory
06.2025 - 10.2025
Assistant Manager
Exxon
02.2022 - 06.2025
Night Auditor
Grand Gateway Hotel
08.2019 - 07.2021
Front Desk Agent
Lil Missouri Inn and Suites
02.2018 - 02.2019
Front End Supervisor
UNITED QUALITY COOP
10.2017 - 12.2018
Head housekeeper/laundry supervisor
Sunset Motel
02.2017 - 09.2017
Opening Manager/ Liquor Store Clerk
Jason's Super Foods
06.2016 - 05.2017
Water Treatment Plant Operator
City of New Town
10.2015 - 05.2016
Administrative Assistant
Jason's SuperValu
01.2015 - 10.2015
Some college - Nursing
University of South Dakota
GED - undefined
Black Hills Forest HS