Summary
Overview
Work History
Education
Skills
Timeline
Jessica Rosga

Jessica Rosga

Aurora,MN

Summary

Authorized to work in the US for any employer High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Store Manager

Dollar General
, MN
07.2022 - 06.2023
  • I started my job at Dollar General as a part time Lead Sales Associate and worked my way up to an
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Assisted in recruiting, hiring and training of team members.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Front Desk Receptionist

The lodge At Giants Ridge
Biwabik, MN
05.2015 - 09.2017
  • Open and/or close the Front Desk while being responsible for all Front Desk operations
  • Answer telephone, email, and social media inquiries to sell rooms and book services
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Ensure guests are properly greeted upon their arrival and provide memorable experiences for guests throughout their stay
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests requests
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of and suggestive sell available resort services
  • Promote all hotel amenities, conveniences and programs offered
  • Review daily duties, assign tasks and check on progress
  • Help to plan and spearhead teams to coordinate special events such as weddings, family reunions, and other group events
  • Oversee retail Gift Shop, including purchasing, stocking, and inventory management

Waitress/Hostess/Cashier/ Manager

Liberty Bell Chalet
Hurley, WI
06.1999 - 10.2014
  • Responsibilities include greeting guests,
  • Providing accurate wait times and escorting customers to the dining and bar areas
  • Solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure
  • Taking guest orders,
  • Communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.

Education

High school diploma - undefined

Hurley k
09.2000 - 5 2004

Skills

Retail Managementundefined

Timeline

Store Manager - Dollar General
07.2022 - 06.2023
Front Desk Receptionist - The lodge At Giants Ridge
05.2015 - 09.2017
Hurley k - High school diploma,
09.2000 - 5 2004
Waitress/Hostess/Cashier/ Manager - Liberty Bell Chalet
06.1999 - 10.2014

Similar Profiles

CREATE PROFILE
Jessica Rosga