Dynamic and customer-focused professional with a proven track record in retail management and education, eager to embark on a rewarding career as a flight attendant. Committed to delivering exceptional customer service, maintaining safety standards, and fostering a positive onboard experience for all passengers through collaborative teamwork. Passionate about travel and dedicated to ensuring the comfort, safety, and satisfaction of all travelers.
Hi, I’m
Jessica Ross
Flight Attendant
Atlanta,Georgia
Summary
Overview
20
years of professional experience
4
years of post-secondary education
Work History
Cookeville Trailer Repair & RentalCookeville, TN
Manager of Accounts Receivable
08.2007 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
Putnam County School DistrictCookeville, TN
Elementary Education Teacher
07.2011 - 07.2024
Job overview
- Organized and led educational activities, demonstrating strong organizational and time management abilities.
- Utilized technology to enhance teaching efficiency, integrating interactive tools that increased student engagement.
- Effectively communicated with diverse groups, including students, parents, and colleagues, fostering strong relationships and trust.
- Implemented and enforced comprehensive safety protocols, conducted regular safety drills ensuring all students were prepared for emergencies.
- Maintained calm and positive demeanor in high stress situations, ensuring a supportive environment for students.
- Delivered exceptional customer service to parents and students, addressing concerns and providing solutions promptly.
COACH. Inc.Nashville, TN
Store Manager
08.2004 - 09.2006
Job overview
- Managed daily operations of retail store, overseeing employee performance, inventory, and ensuring excellent customer service expectations were met.
- Ensured a welcoming and customer-focused environment leading to increased sales and customer satisfaction.
- Exhibited leadership qualities by motivating and inspiring team members to achieve sales targets and provide exceptional customer service.
- Handled cash transactions and maintained accurate financial records, demonstrating attention to detail and trustworthiness.
- Conducted regular safety inspections and implemented company policy and procedures to ensure optimal environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Education
Tennessee Technological UniversityCookeville, TN
Bachelor of Science from Early Childhood Education
08.2007 - 12.2010
University Overview
Skills
Exceptional Customer Service
Accomplishments
Accomplishments
Teacher of the Year, 2019-2020
Timeline
Elementary Education Teacher
Putnam County School District
07.2011 - 07.2024
Tennessee Technological University
Bachelor of Science from Early Childhood Education
08.2007 - 12.2010
Manager of Accounts Receivable
Cookeville Trailer Repair & Rental
08.2007 - Current
Store Manager
COACH. Inc.
08.2004 - 09.2006
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