Jessica Rountree
Alamo,CA
Summary
Driven leader with strong problem-solving skills Dedicated to providing highest level of service to customers and creating pleasant work environment for team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Bar Manager/Lead/ Barback
Best Beverage Catering
Brisbane, CA
09.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Streamlined inventory management for optimal stock levels and reduced waste
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Bartender
Levy Resturants
San Francisco, CA
04.2001 - Current
- Served high customer volumes during special events, nights, and w
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleague
- Upheld strict regulations for safe alcohol service
Education
AA - Business Managment
Univeristy of Phoenix
Pleasanton, CASkills
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Complex Problem-Solving
- Organizational ability
- Handling Difficult Customers
- New Hire Training
- Inventory
- Staff Management
- Bar back
- Changing beer kegs
- Ordering bar supplies
- ABC standards
- Issue Resolution
- Age Identification checks
- Liquor Law Compliance
- Supply and Inventory Maintenance
- Monitoring Alcohol Consumption
- TIPS Certified
- RBS Certified
Timeline
Bar Manager/Lead/ Barback
Best Beverage Catering
09.2015 - Current
Bartender
Levy Resturants
04.2001 - Current
AA - Business Managment
Univeristy of Phoenix