JESSICA ROWLING

• Provide friendly administrative support and resources to over 60 employees, including faculty, research staff, and students
• Manage and facilitate virtual, in-person, and hybrid meetings and functions on-site and off-site, including associated travel and logistical arrangements, producing extraordinary event engagement
• Custom design event websites and surveys, track responses, and generate data reports from Google Sheets, Cvent, SurveyMonkey, Qualtrics, or Eventbrite, increasing communication and participant turnout
• Coordinate travel arrangements and travel reimbursements with UT Direct and DEFINE, streamlining the process and decreasing turnaround time by 50% while ensuring compliance and consistency with all UT policies and procedures
• Screened six qualified potential employees and assisted with onboarding new hires
• Coached nine new employees and students on office etiquette, best practices, and procedures, maximizing team knowledge and productivity
• Accurately manage electronic and paper databases and filing systems
• Maintain utmost discretion and confidentiality with sensitive information

Performed a wide variety of administrative tasks, including meeting arrangement and travel coordination for over 50 employees, including faculty, research staff, and students

• Facilitate three outreach program events during the long semesters with over 200 guests and volunteers, increasing awareness of geologic research
• Coordinated and led a small seasonal seminar series
• Utilized communication and administration skills to sustain positive relationships with internal departments and outside organizations

• Provided the highest level of customer service by utilizing system tools and research to assist the general public and taxpayers regarding all motor vehicle and property tax inquiries and transactions under state laws and regulations, resulting in a 95% customer satisfaction rating
• Increase office efficiency by introducing a property tax calculator, thereby reducing property tax inquiry calls by 50% with 100% accuracy
• Administered moderately complex clerical support tasks involving independent judgment
• Maintained a file system with appropriate documents according to record retrieval and retention rules
• Collaborated with coworkers and acted as liaison between customers and internal departments

• Assisted in preparing creative weekly lesson plans while creating a supportive, caring, and challenging learning environment for 110 gifted and talented students
• Guided individual students and small groups in developing and applying their critical thinking, creative thinking, and research skills with enriching educational activities
• Facilitated screening and the accurate assessment of potential new students by providing insight using QUEST program guidelines resulting in a 10% yearly increase per grade
• Communicated QUEST program updates with parents, faculty, and the community
• Maintained confidentiality regarding student administrative records