Jessica Roy
Worcester,MA
Summary
I am excited to contribute my talents and proficiency as an engaging communicator with a proven track record bringing a comprehensive set of skills with over 20 years of experience. I've honed my abilities providing a firm foundation as a strong dedicated customer service representative, I focus on building strong professional relationships with honesty and compassion. It has afforded me as an excellent customer service representative I truly enjoy experiencing.
Overview
26
26
years of professional experience
Work History
Delivery Driver/Customer Service Attendant
DoorDash
12.2022 - Current
- A pick up and delivery driver from different companies including restaurants stores and grocery markets
- A lot of friendly customer service contact making sure the customers are extremely happy and satisfied.
Data Analyst
F&M Tools and Plastic
06.2015 - 11.2017
- Controlled centralized computer system organizing the companies electric data on plastic storage products and production.
Customer Service Representative
UHealth Solutions UMass
12.2003 - 04.2005
- Daily assisting several Health insurance needs for our customers' questions and concerns with a wide variety of health care inquiries
- Multitasking several projects for the company and insurers receiving outstanding customer service always.
CNA - Certified Nursing Assistant
Independent Self Employment
01.1998 - 01.2014
- Provided Respite Care as a Home Health Aid for an autistic child at my residence as needed
- Worked for several clients throughout the years.
Customer Service Representative
Small Business Service Bureau
12.2001 - 11.2003
- Dedication as a customer service representative with a commitment to customers with the ability to build productive relationships, resolve complex issues and win the customers loyalty and respect
- Informing customers with information having to do with financial, banking, health insurance, and business resources to better the Company.
Education
College in Psychology and Liberal Arts -
Quinsigamond Community College
Worcester, MA01.2000
General Equivalency Diploma -
Adult Learning Center
Worcester, MA01.1995
Skills
- Telephone etiquette
- Windows 95, 98, 2000, 7 XP, Microsoft OfficeAdult Education
- Communication skills
- Adaptability
- Proficient written and verbal skills
- XP, Internet Explorer
- Empathetic
- Customer service
- Clear communication skills
- Quality Assurance
- Attention to Detail
- Positive Attitude
- Problem-Solving
- Complex Problem-Solving
- Punctual and Reliable
- Valid Driver's License
- Time Management Skills
- Dependable and Reliable
- Documentation and Reporting
- Time Management
- Database Management
- Customer Service
- Teamwork and Collaboration
- Effective Communication
- Inventory Management
- Conflict Resolution
- Decision Making
- Stress Management
- Multitasking
- Problem Solving
- Professionalism
Timeline
Delivery Driver/Customer Service Attendant
DoorDash
12.2022 - Current
Data Analyst
F&M Tools and Plastic
06.2015 - 11.2017
Customer Service Representative
UHealth Solutions UMass
12.2003 - 04.2005
Customer Service Representative
Small Business Service Bureau
12.2001 - 11.2003
CNA - Certified Nursing Assistant
Independent Self Employment
01.1998 - 01.2014
College in Psychology and Liberal Arts -
Quinsigamond Community College
General Equivalency Diploma -
Adult Learning Center
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