JESSICA RUBIO

• Created initiatives to reduce challenges related to housing instability.
• Evaluated crises to determine necessary care and support.
• Develop individualized service plans focused on stabilization, housing placement, and long-term wellness goals.
• Carried out Medi-Cal eligibility evaluations to validate client qualification.
• Enhanced multidisciplinary care by working with clinicians, social workers, psychiatrists, and community partners.
• Managed high-acuity client caseload with weekly contact.
• Navigate shelter, transitional housing, and permanent housing programs; maintain current housing inventory and landlord relationships.
• Facilitate intake, habitability inspections, transportation coordination, and lease-up processes.
• Assist clients with employment readiness, including resume support and referrals to job placement or training programs.
• Provide crisis de-escalation, safety planning, and referrals for emergency mental health support when required.
• Advocate for clients experiencing barriers related to mental health, benefits, housing eligibility, or limited resources.
• Ensure compliance with state, federal, and agency documentation standards.
• Support clients with trauma-informed and culturally responsive care, including those experiencing mental instability.
• Utilize EMR systems for documentation, care coordination, data entry, and outcome tracking.
• Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns.
• Advocated for patients' rights, ensuring access to necessary services within healthcare systems.
• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
• Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
• Generated reports to track performance and analyze trends.

Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

• Managed referral tracking systems to maintain accurate and up-to-date patient information.
• Coordinated events and workshops to foster partnerships with local organizations and stakeholders.
• Managed patient intake processes to ensure smooth and efficient registration.
• Conducted regular audits of patient records for accuracy and completeness, addressing any discrepancies immediately.
• Completed intake assessment forms and filed clients' charts.
• Conducted follow-ups with patients regarding scheduled appointments and referral statuses.
• Maintained comprehensive knowledge of provider networks, ensuring appropriate specialist recommendations for patients

• Managed 60+ calls daily, resolving complex insurance and eligibility issues.
• Supported coverage verification, outreach, and documentation in EMR systems.
• Provided HIPAA-compliant communication and problem-solving.
• Mentored new hires and consistently exceeded performance metrics.

• Maintained 100% QA scores and coordinated high-volume scheduling.
• Produced reports and ensured efficient daily operations.

• Supported teachers, supervised students, prepared materials, and maintained classroom structure.

• Handled store opening/closing, cash deposits, training, and customer service.

• Created initiatives to reduce challenges related to housing instability.
• Evaluated crises to determine necessary care and support.
• Develop individualized service plans focused on stabilization, housing placement, and long-term wellness goals.
• Carried out Medi-Cal eligibility evaluations to validate client qualification.
• Enhanced multidisciplinary care by working with clinicians, social workers, psychiatrists, and community partners.
• Managed high-acuity client caseload with weekly contact.
• Navigate shelter, transitional housing, and permanent housing programs; maintain current housing inventory and landlord relationships.
• Facilitate intake, habitability inspections, transportation coordination, and lease-up processes.
• Assist clients with employment readiness, including resume support and referrals to job placement or training programs.
• Provide crisis de-escalation, safety planning, and referrals for emergency mental health support when required.
• Advocate for clients experiencing barriers related to mental health, benefits, housing eligibility, or limited resources.
• Ensure compliance with state, federal, and agency documentation standards.
• Support clients with trauma-informed and culturally responsive care, including those experiencing mental instability.
• Utilize EMR systems for documentation, care coordination, data entry, and outcome tracking.
• Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns.
• Advocated for patients' rights, ensuring access to necessary services within healthcare systems.
• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
• Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
• Generated reports to track performance and analyze trends.

Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

• Managed referral tracking systems to maintain accurate and up-to-date patient information.
• Coordinated events and workshops to foster partnerships with local organizations and stakeholders.
• Managed patient intake processes to ensure smooth and efficient registration.
• Conducted regular audits of patient records for accuracy and completeness, addressing any discrepancies immediately.
• Completed intake assessment forms and filed clients' charts.
• Conducted follow-ups with patients regarding scheduled appointments and referral statuses.
• Maintained comprehensive knowledge of provider networks, ensuring appropriate specialist recommendations for patients