Jessica Ruiz
Fort Lauderdale,FL
Summary
Results-oriented Operations Coordinator with a talent for supervising and directing daily efforts of project teams. Expertise in developing effective work procedures and processes. Highly organized and experienced in fast-paced environments, consistently meeting operational targets.
Overview
14
14
years of professional experience
Work History
Operations Coordinator
Envoy Physician Services
Fort Lauderdale, FL
07.2018 - Current
- Supported structuring and streamlining of operations.
- Developed strategies for streamlining workflow processes.
- Ensured precision in recording operational tasks.
- Supported Operations Manager in implementing initiatives.
- Ensured compliance with organizational policies, regulations, and standards.
- Managed communications between departments to ensure efficient operations.
- Interact with clinicians, recruiters, and Operations Managers to meet clinician demand for scheduling, supporting Envision scheduling needs, and providing coverage solutions.
- Managed daily functions of deskside support, including defining and implementing processes.
- Developed relationships with our clinicians, as well as business leaders.
- Keeps locum clinicians apprised of schedule status on a regular basis, engaging their support as needed.
- Educates clinicians on scheduling protocols and guidelines.
- Develops strong relationships with clinicians, communicating via the phone, text, and email, to understand their needs and gain commitments to fill needed shifts.
- Facilitate communication with clinicians regarding payroll, scheduling, credentialing, and overall expectation.
- Provide concierge-level customer service for onboarding and enrolled physicians.
- Facilitate communication to Operating Unit leadership for facility receiving newly deployed candidate.
- Coordinate and communicate clinician expectations through administrative support regarding shifts, confirmation letters, travel coordination, housing, and transportation.
- Drafted and disseminated confirmation letters upon request.
- Modified locum hours on multiple Smartsheet logs and trackers.
- Communicates with Scheduling, Credentialing, and Recruiting Leads at each RSC.
- Engage in pivotal discussions to optimize resource utilization strategies.
- Performs multiple roles and provides backup for team members.
- Suggested operational improvements to management.
- Suggested enhancements and provided feedback to management regarding company operations.
- Maintain accuracy of National licensing records.
- Ensure acquisition of essential licenses and DEAs through One Source
Recruitment Coordinator
Envision Physician Services
Plantation, FL
01.2015 - 07.2018
- Worked directly with clinical recruiters to manage candidate activities, including travel coordination and creation of site visit itineraries.
- Developed job postings to ensure they were accurate and attractive to potential candidates.
- Organized and maintained applicant tracking systems, including entering data into the system and updating information as needed.
- Reviewed CVs and conducted initial phone interviews with applicants to assess qualifications.
- Collaborated on trade show preparation with department staff.
- Provided support during onboarding processes by completing background checks and drug screenings for new hires.
- Arranged all outbound and inbound shipments, inventory, and organization for trade show items/supplies.
- Updated candidate records in databases, ensuring all information was accurate and up-to-date.
- Assisted recruiting department with organization and logistics for job fairs, open houses and events.
- Researched, identified, and entered physician/provider contact information.
- Implemented outreach methods that facilitated recruiter engagement with prospective candidates.
Facility Administrator/Quality Control
Sheridan Healthcare
Sunrise, FL
04.2013 - 01.2015
- Ensured up-to-date information on the Daily Production Dashboard consistently.
- Verified accuracy and currency of medical records
- Worked closely with the management team in developing strategic plans for achieving long-term objectives set forth by upper management.
- Conducted document parsing for streamlined data processing.
Account Creator/Health Unit Coordinator
Sheridan Healthcare
Sunrisse, FL
10.2010 - 04.2013
- Administered AS-400 system for patient account creation.
- Oversaw maintenance, tracking, and reconciliation of facilities, imaging, and data systems.
- Ensured all medical records are error-free after thorough inspection.
Education
Some College (No Degree) - Liberal Arts
Broward College
Fort Lauderdale, FLSome College (No Degree) - Cosmetology
Hollywood Institute of Beauty Careers
Hollywood, FLBachelor of Arts - Healthcare Administration
Western Governors University
Salt Lake City, UTSkills
- Administrative management abilities
- Logistics Coordination
- Process Implementation
- Employee database management
- Personnel resource allocation
- Quality assurance oversight
- Project Scheduling
- Quality assurance and control
Languages
English
Professional
Spanish
Professional
About Me
I am a highly organized and creative professional with strong communication and interpersonal skills; known for attention to detail and the ability to manage multiple tasks efficiently. A self-starter who thrives in dynamic environments, I bring a proactive approach to every project. Outside of work, I enjoy yoga, music, attending concerts, and exploring various forms of art, which fuel my passion for creativity and personal growth.
References
References available upon request.
Timeline
Operations Coordinator
Envoy Physician Services
07.2018 - Current
Recruitment Coordinator
Envision Physician Services
01.2015 - 07.2018
Facility Administrator/Quality Control
Sheridan Healthcare
04.2013 - 01.2015
Account Creator/Health Unit Coordinator
Sheridan Healthcare
10.2010 - 04.2013
Some College (No Degree) - Liberal Arts
Broward College
Some College (No Degree) - Cosmetology
Hollywood Institute of Beauty Careers
Bachelor of Arts - Healthcare Administration
Western Governors University