Jessica Rule
Fredericktown,OH
Summary
Versatile business operations professional with a strong background in process improvement, regulatory compliance, and operational leadership. Known for analytical problem-solving, attention to detail, and a proven ability to solve complex business challenges, improve organizational performance, and build strong working relationships across diverse teams to achieve business objectives.
Overview
13
13
years of professional experience
Work History
E-Commerce Operations
Avery Dennison
11.2019 - Current
- Design, develop, maintain, and optimize e-commerce websites to deliver a high-performing customer experience.
- Supported front-end development with HTML, CSS, and JavaScript, assisting in server-side integrations and enhancing application functionality.
- Coordinate planning, testing, implementation, and deployment of new features using Agile methodologies.
- Conducted user acceptance testing (UAT), UI/UX validation, cross-browser testing, A/B testing, and conversion testing to ensure optimal user experience.
- Troubleshoot production issues, identify root causes, and support timely resolution.
- Collaborate with developers, business analysts, and cross-functional teams to implement enhancements.
- Document system changes, testing results, and operational procedures.
- Contributed to continuous improvement initiatives that enhanced website functionality and aligned with business performance goals.
Industrial Equipment Sales
Caterpillar
03.2019 - 11.2019
- Sold Caterpillar mining equipment, strengthening dealership partnerships and expanding market presence.
- Served as the primary point of contact for dealership customers throughout the sales process.
- Managed customer relationships, ensuring satisfaction and loyalty through tailored service and support.
- Prepared quotes, processed orders, and coordinated equipment transactions.
- Maintained product knowledge and collaborated with internal departments to streamline order fulfillment processes.
Business Operations Coordinator
Advantage Ag / New Holland
02.2016 - 02.2019
- Hired by Advantage Ag, a New Holland dealership, to develop and launch the company's online parts division, High Quality Parts.
- Designed, developed, and launched an e-commerce business serving customers nationwide with a catalog exceeding 500,000 products.
- Managed customer relationships, vendor communications, purchasing, inventory management, and order fulfillment.
- Supervised four employees, overseeing daily operations and enhancing customer service.
- Created operational procedures and reporting systems that enhanced efficiency, ensured compliance, and strengthened organizational performance.
- Managed accounting functions for Advantage Ag/New Holland and owner's rental property, covering accounts payable, accounts receivable, bank reconciliations, financial reporting, and budgeting.
- Administered DOT/FMCSA and IFTA compliance for a six-truck commercial fleet, maintaining driver qualification files, registrations, permits, and regulatory documentation.
- Worked directly with ownership to implement business improvements and support company growth.
Business Development & Implementation
The Factory Link
01.2015 - 01.2016
- Developed and implemented a new online parts business, creating an additional revenue channel for the company.
- Coordinated implementation of new products, website enhancements, and operational improvements.
- Managed product data, pricing, purchasing, inventory, and website content to ensure accurate and up-to-date information.
- Acted as the primary point of contact for customers and vendors while providing exceptional customer service.
- Coordinated implementation of new products and website enhancements to streamline operations and enhance customer experience.
- Collaborated with leadership to identify and implement business process improvements that supported growth objectives.
Quality Assurance & Process Improvement
Sonoco Plastics
03.2013 - 12.2015
- Executed quality inspections, ensuring adherence to standards and maintaining comprehensive quality documentation.
- Conducted IMBC attribution reports and titration testing to support data-driven decision-making.
- Utilized precision measuring equipment to verify product specifications.
- Maintained compliance with manufacturing quality standards while supporting continuous improvement initiatives.
- Conducted IMBC attribution reports and titration testing.
- Participated in company safety initiatives and continuous improvement programs.
- Ensured compliance with manufacturing quality standards while actively contributing to continuous improvement initiatives.
Education
Bachelor of Science - Software Engineering
Western Governors University
06-2028
Associate of Arts and Sciences - AAS - Business Administration & Operations
University of Phoenix
07-2015
Skills
- Oracle E-Business Suite (EBS)
- QuickBooks
- User Acceptance Testing (UAT)
- A/B Testing
- SQL
- HTML/CSS
- JavaScript
- Rest API
- Jira
- Microsoft Office Suite
- Google Applications Suite
- A/B Testing
CORE COMPETENCIES
- Regulatory Compliance
- DOT/FMCSA Compliance
- IFTA Administration
- Process Improvement
- Quality Assurance
- Business Operations
- Operational Leadership
- Continuous Improvement
- Vendor Management
- Inventory Management
- Customer Relations
- SOP Development
- Documentation & Reporting
- Microsoft Excel
- Oracle Cloud Applications
- QuickBooks
Timeline
E-Commerce Operations
Avery Dennison
11.2019 - Current
Industrial Equipment Sales
Caterpillar
03.2019 - 11.2019
Business Operations Coordinator
Advantage Ag / New Holland
02.2016 - 02.2019
Business Development & Implementation
The Factory Link
01.2015 - 01.2016
Quality Assurance & Process Improvement
Sonoco Plastics
03.2013 - 12.2015
Bachelor of Science - Software Engineering
Western Governors University
Associate of Arts and Sciences - AAS - Business Administration & Operations
University of Phoenix