Jessica Rule
Phoenix,AZ
Summary
Dedicated Specialty Case Manager with expertise in client advocacy, crisis intervention, and resource coordination. Developed tailored care plans and facilitated collaboration among healthcare providers to ensure comprehensive support. Managed high caseloads while maintaining quality care in high-pressure environments. Recommended effective resources and actions to optimize patient quality of life.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Specialty Case Manager
Community Bridges Inc.
Phoenix, Arizona
01.2024 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assessed client needs, developed personalized care plans tailored to individual requirements.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Coordinated services among healthcare providers and community resources to improve client support and access to care.
- Monitored client progress, adjusting care plans to optimize outcomes and address changing needs.
- Monitored client progress through regular follow-up contacts.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, and agencies to ensure comprehensive and timely support for client needs.
- Documented case notes, maintaining accurate client records for compliance.
Facilitator
Perryville Prisons
Goodyear, Arizona
09.2021 - 09.2023
- Facilitated group discussions and activities to ensure successful outcomes.
- Facilitated group discussions to improve inmate communication and resolve conflicts.
- Coordinated workshops to foster teamwork and personal development among inmates.
- Created a safe environment for participants to express their opinions without fear of judgment or criticism.
- Guided learners to enrich their educational experience through tailored support.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Maintained records of attendance, participation, and other relevant information.
- Organized materials and resources required for each session in advance.
- Boosted employee morale and effectively troubleshoot issues to eliminate workflow downtime.
Education
High School Diploma -
West Valley High School
Hemet CA06-1996
Skills
- Case management
- Assessment techniques
- Care planning
- Crisis intervention
- Service coordination
- Resource coordination
- Progress monitoring
- Client advocacy
- Document management
- Effective communication
- Multitasking and organization
- Case documentation
Certification
- BHT
Timeline
Specialty Case Manager
Community Bridges Inc.
01.2024 - Current
Facilitator
Perryville Prisons
09.2021 - 09.2023
High School Diploma -
West Valley High School