Suzanne Anderson
Smithfield,Utah
Summary
I am a case manager with extensive experience at Bear River Health Department, excelling in client advocacy and problem-solving. Proven track record in developing tailored care plans and enhancing service delivery through effective team collaboration. Works well with other agencies (probation, courts) for best outcome for clients. Skilled in case documentation and relationship building, achieving positive client outcomes while ensuring compliance with regulatory standards.
Overview
2027
2027
years of professional experience
Work History
Specialty Courts Case Manager
Bear River Behavioral Health Services
Logan, UT
07.2026 - Current
- Developed individualized care plans for clients, ensuring alignment with health department guidelines.
- Coordinated multidisciplinary team meetings to assess client needs and progress.
- Monitored client outcomes, adjusting services based on feedback and evolving requirements.
- Educated clients about available resources, fostering self-advocacy and informed decision-making.
- Streamlined documentation processes, improving accuracy and compliance with regulatory standards.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Monitor and manage Recovery Support Grant funds and also Utah Department of Correction funds and also state reports for BJA (Recovery Court).
Drug Court Case Manager/ Specialty Courts
Bear River Health Department
Logan, UT
08.2018 - 06.2026
- Developed comprehensive care plans tailored to individual client needs and circumstances.
- Coordinated with multidisciplinary teams to ensure service delivery for clients.
- Implemented case management protocols that streamlined client intake processes and improved efficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments to evaluate client eligibility for various health programs.
- Facilitated communication between clients and healthcare providers to enhance treatment adherence.
Substance Abuse Billing Clerk
Bear River Health Department
Logan, UT
2012 - 2018
- Processed billing statements for accuracy and compliance with health department policies.
- Managed patient accounts, ensuring timely payments and addressing discrepancies.
- Utilized billing software to generate invoices and track payment status efficiently.
- Collaborated with healthcare providers to resolve patient billing inquiries promptly.
- Led initiatives to enhance customer service related to billing inquiries and disputes.
- Verified accuracy of billing data and corrected discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
Front Desk/Administrative Assistant
Bear River Health Department
Logan, UT
06.2005 - 08.2012
- Executed billing tasks and recorded information in company databases.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
Education
High School Diploma -
Viewmont High School
Bountiful, UTNo Degree - Criminal Justice, Emergency Technician
Weber State University
Ogden, UTSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Client advocacy
- Team collaboration
Accomplishments
- Certified Case Manager
- Employee of the month (Bear River Health Department)
Timeline
Specialty Courts Case Manager
Bear River Behavioral Health Services
07.2026 - Current
Drug Court Case Manager/ Specialty Courts
Bear River Health Department
08.2018 - 06.2026
Front Desk/Administrative Assistant
Bear River Health Department
06.2005 - 08.2012
Substance Abuse Billing Clerk
Bear River Health Department
2012 - 2018
High School Diploma -
Viewmont High School
No Degree - Criminal Justice, Emergency Technician
Weber State University