JOANNA NUNEZ
Hawthorne,CA
Summary
Dedicated and compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction.
Overview
13
13
years of professional experience
Work History
Specialty Case Manager, RN
KAISER PERMANENTE SOUTH BAY MEDICAL CENTER
CA
03.2018 - Current
- Fostered a positive work environment within the transitional care team through open communication channels fostering collaboration among colleagues.
- Facilitated seamless transitions between healthcare settings, ensuring appropriate care and follow-up appointments.
- Advocated for patients'' rights during transition processes, ensuring access to necessary resources and support services.
- Contribute to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Assistant Department Administrator, RN
KAISER PERMANENTE LOS ANGELES MEDICAL CENTER
CA
12.2016 - 03.2018
- Assisted in managing variety of Specialty Case Management Programs, including Transitional Care, Diabetes Management, Chronic Heart Failure, Osteoporosis, Asthma, Bariatrics and Special Needs Program.
- Evaluated departmental procedures regularly, identifying opportunities for improvement and implementing necessary changes to enhance overall efficiency.
- Assisted in recruiting top talent by participating in hiring processes, including resume screenings, interviews, and reference checks.
- Collaborated with other departments to streamline workflows, resulting in improved efficiency across the organization.
- Developed comprehensive training materials to onboard new employees, ensuring a seamless integration into the team.
Nurse Navigator (Case Manager)
KAISER PERMANENTE LOS ANGELES MEDICAL CENTER
CA
09.2013 - 12.2016
- Worked directly with all levels of management and multidisciplinary teams during the development and implementation of the Patient Centered Medical Home Program
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Reduced hospital readmissions by proactively identifying high-risk patients and implementing targeted interventions.
- Worked side by side with Social Workers in efforts to address any barriers, and collaborated with physicians within various specialties
- Mentored new nurse navigators as they transitioned into their roles, sharing knowledge gained from personal experiences.
Registered Nurse - Lvl II
KAISER PERMANENTE LOS ANGELES MEDICAL CENTER
CA
11.2012 - 09.2013
- Delivered acute and ambulatory nursing care for newborns, children, adolescents, and adults, ranging from wellness visits and routine health exams to treatment for illnesses
- Triage and assess walk-in patients to determine the appropriate level of care
- Supervised LVNs and Medical Assistants by ensuring they safely practice within their scope while promoting efficient, quality care
- Promoted to implement a new program.
Registered Nurse
RANCHO LOS AMIGOS NATIONAL REHABILITATION CENTER
LA COUNTY
03.2011 - 11.2012
- Provide inpatient nursing care as well as outpatient treatment for a variety of specialties including Stroke Unit, Spinal Cord/Brain Injury, DM Wound Clinic, and Infusion Clinic
- Assist in linking members to community resources
- Worked directly with all levels of management and multidisciplinary teams.
Education
Bachelor of Science in Nursing (BSN) -
UNIVERSITY OF PHOENIX
Gardena, CA03.2013
Associate Degree in Nursing, RN -
WEST COAST UNIVERSITY
Los Angeles, CA11.2009
Licensed Vocational Nurse Program -
AMERICAN CAREER COLLEGE
Los Angeles, CA12.2006
Skills
- Patient & Family Advocacy
- Clinical & Communication Skills
- Problem-Solving
- Documentation proficiency
- Interdisciplinary Collaboration
- Facilitation of Care
- Culturally Sensitive Care
- Compassionate Care
- Bilingual (Spanish)
Awards
DAISY Award Honoree 2024
References
Available upon request
Timeline
Specialty Case Manager, RN
KAISER PERMANENTE SOUTH BAY MEDICAL CENTER
03.2018 - Current
Assistant Department Administrator, RN
KAISER PERMANENTE LOS ANGELES MEDICAL CENTER
12.2016 - 03.2018
Nurse Navigator (Case Manager)
KAISER PERMANENTE LOS ANGELES MEDICAL CENTER
09.2013 - 12.2016
Registered Nurse - Lvl II
KAISER PERMANENTE LOS ANGELES MEDICAL CENTER
11.2012 - 09.2013
Registered Nurse
RANCHO LOS AMIGOS NATIONAL REHABILITATION CENTER
03.2011 - 11.2012
Bachelor of Science in Nursing (BSN) -
UNIVERSITY OF PHOENIX
Associate Degree in Nursing, RN -
WEST COAST UNIVERSITY
Licensed Vocational Nurse Program -
AMERICAN CAREER COLLEGE