Tania Deliz
Orlando
Summary
Dedicated case manager with expertise in crisis intervention, trauma-informed care, and patient advocacy. Proven ability to coordinate comprehensive case management services and enhance access to community resources.
Overview
26
26
years of professional experience
Work History
PRS Case Manager III (Clinical Level)
Urban Strategies
Remote/ Hibrid
07.2024 - Current
- Coordinate and oversee comprehensive case management services for children and families with complex psychosocial, behavioral health, trauma, and human trafficking-related needs.
- Conduct clinical assessments, home visits, crisis interventions, safety evaluations, and individualized service planning to support stabilization and long-term well-being.
- Connect families with community resources including healthcare, legal support, educational services, mental health providers, transportation, food assistance, housing-related services, and community-based support programs.
- Assist families with navigation of social services and government-funded assistance programs, including referrals connected to Medicaid, SSI/SSDI, behavioral health support, and accessibility-related services when appropriate.
- Coordinate referrals for medical, behavioral health, educational, rehabilitation, and social support services to promote stabilization, independence, and long-term well-being.
- Collaborate with government agencies, healthcare providers, schools, legal representatives, and community organizations to ensure continuity of care and effective support systems.
- Maintain detailed and compliant case documentation while monitoring client progress, outcomes, and service effectiveness according to federal and organizational regulations.
- Provide culturally responsive and trauma-informed support to vulnerable populations navigating high-stress and crisis situations.
School Counselor
Osceola School District
Orlando/ Kissimmee, FL
08.2017 - 08.2024
- Developed individualized student support plans to address academic and emotional needs.
- Facilitated workshops on conflict resolution and stress management techniques for students.
- Collaborated with teachers and parents to enhance student engagement and academic performance.
- Implemented crisis intervention strategies, ensuring student safety and well-being during emergencies.
- Analyzed student data to identify trends, informing strategic planning for school-wide programs.
- Advocated for students' mental health resources, enhancing access to essential support services within the district.
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
- Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Implemented data-driven strategies to identify areas of need within the school population, leading to targeted interventions and support services.
- Partnered with parents and guardians to promote student success in school environment.
- Coordinated efforts with community organizations to provide additional resources for students facing various challenges.
- Coordinated with outside agencies to determine students receive appropriate services and resources.
- Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.
- Developed and conducted workshops and seminars to educate students, faculty and parents on relevant topics in field.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Reduced disciplinary incidents through proactive conflict resolution strategies that encouraged open communication between all parties involved.
- Conducted threat assessments, behavioral interventions, crisis management, and development of behavioral support plans.
- Coordinated accommodations and support services for students with medical, emotional, developmental, and behavioral needs.
Adjunct Faculty Professor: Psychology & Counseling
Ana G. Mendez University System
Orlando, FL
10.2013 - 09.2022
- Developed and implemented engaging curriculum for diverse student populations.
- Facilitated dynamic classroom discussions to enhance critical thinking skills.
- Evaluated student performance through innovative assessment methods.
- Developed comprehensive assessments to evaluate student understanding and measure progress effectively. Monitored student progress and coordinated educational support services to improve academic retention and achievement.
- Developed curriculum standards, lesson plans and syllabi.
- Managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
- Monitored student progress and coordinated educational support services to improve academic retention and achievement.
Mental Health Counselor
Chrysalis Health | 2015 – 2017/ Expanding Horizons | 2014 – 2015
Orlando/ Kissimmee FL
08.2014 - 08.2017
- Facilitated individual and group therapy sessions to promote mental wellness and coping strategies.
- Developed personalized treatment plans based on comprehensive client assessments and therapeutic goals.
- Collaborated with multidisciplinary teams to coordinate care and enhance client support services.
- Utilized evidence-based practices to implement effective therapeutic interventions for diverse populations.
- Conducted crisis intervention sessions, providing immediate support during acute mental health episodes.
- Evaluated client progress regularly, adjusting treatment plans to ensure optimal outcomes and engagement.
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Served as an advocate for clients within various systems including healthcare providers, insurance companies, educational institutions.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Increased client satisfaction and trust through establishment of clear communication channels and feedback mechanisms.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Rehabilitation Counselor, Case Manager & Co-Owner
Hi-Tech Prosthetics
Aguadilla/ Hatillo/ San German, PR
04.2000 - 04.2016
- Designed and led an emotional rehabilitation and adjustment program serving more than 5,000 patients coping with limb loss and life-changing medical conditions.
- Conducted home visits and individualized needs assessments to identify emotional, medical equipment, rehabilitation, accessibility, and support service needs.
- Coordinated durable medical equipment recommendations, emotional rehabilitation support, and patient-centered recovery resources for individuals adapting to catastrophic injuries and major life transitions.
- Coordinated care and support services for patients and families during recovery and long-term adjustment processes.
- Facilitated motivational workshops and educational initiatives within hospitals, rehabilitation centers, and community settings.
- Advocated for patients and families to improve access to rehabilitation services, emotional support, and community resources.
- Developed personalized rehabilitation plans in collaboration with multidisciplinary teams.
- Led initiatives to improve service delivery processes, enhancing overall client satisfaction rates.
- Advocated for clients' needs within healthcare systems, ensuring access to appropriate resources and services.
- Enhanced clients'' quality of life with comprehensive counseling services addressing their unique mental, emotional, and physical needs.
- Collaborated with interdisciplinary teams to create holistic treatment plans for optimal client recovery.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Conducted outreach activities to engage local stakeholders in programs.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Increased client satisfaction through diligent follow-up and personalized support.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
Education
Master of Science - Psychology
Keiser University/ PhD of Psychology – Graduation Candidate
West Palm Beach, FL12-2026
Ph.D. - School Psychology
Capella University / PsyD of Psychology-93 Credits Completed
Minneapolis, MNCertificate - Neuropsychotherapy, Trauma And Addiction
Mind Works Professional Education
Remote01-2024
Master of Science - Counseling
Ana G. Mendez University
Orlando, FL12-2012
Bachelor of Science - Psychology
University of Puerto Rico/ Mayaguez (RUM)
Mayaguez, PR05-1997
Certificate - Psychology, Teaching, Counseling & Education
Other Certificates
VariesSkills
- Case Management & Resource Coordination
- Trauma-Informed Care
- Community Resource Navigation
- Crisis Intervention & Stabilization
- Patient & Family Advocacy
- Behavioral & Mental Health Support
- Home Visits & Needs Assessments
- Psychosocial Assessments
- Interdisciplinary Team Collaboration
- Documentation & Compliance
- Care Planning & Service Coordination
- Patient Education & Support
- Strong Communication & Organizational Skills
- Organization and multitasking
- Conflict resolution
- Community outreach
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PRS Case Manager III (Clinical Level)
Urban Strategies
07.2024 - Current
School Counselor
Osceola School District
08.2017 - 08.2024
Mental Health Counselor
Chrysalis Health | 2015 – 2017/ Expanding Horizons | 2014 – 2015
08.2014 - 08.2017
Adjunct Faculty Professor: Psychology & Counseling
Ana G. Mendez University System
10.2013 - 09.2022
Rehabilitation Counselor, Case Manager & Co-Owner
Hi-Tech Prosthetics
04.2000 - 04.2016
Master of Science - Psychology
Keiser University/ PhD of Psychology – Graduation Candidate
Ph.D. - School Psychology
Capella University / PsyD of Psychology-93 Credits Completed
Certificate - Neuropsychotherapy, Trauma And Addiction
Mind Works Professional Education
Master of Science - Counseling
Ana G. Mendez University
Bachelor of Science - Psychology
University of Puerto Rico/ Mayaguez (RUM)
Certificate - Psychology, Teaching, Counseling & Education
Other Certificates