ROBERTO LOPEZ
El Paso,TX
Summary
Compassionate Case Manager experienced in delivering culturally competent support and managing intricate cases. Improved client well-being through personalized care plans, crisis management, and advocacy for clients' rights. Focused on refining leadership skills within case management to enhance care coordination and support for vulnerable populations.
Overview
10
10
years of professional experience
Work History
Level 2 PRS Case Manager
Applied Intellect LLC
02.2025 - 09.2026
- Executed UWI initiative to locate minors and provide PRS services, ensuring timely access to essential resources
- Delivered culturally and linguistically comprehensive post placement services, enhancing client integration and support
- Facilitated ISP and needs assessments with UC and sponsor to ensure comprehensive understanding of client needs.
- Provide information, education, referrals, outreach and support.
- Maintained compliance with ORR reporting guidelines and documented case notes, ensuring accurate and up-to-date client records
Human Services Case Manager
Cherokee Federal
10.2023 - 10.2024
- Facilitated social adjustment services for refugees to enhance integration in the community
- Conducted needs assessments and developed action plans to address client-specific challenges
- Served as a liaison to facilitate communication between clients and agencies with other agencies serving clients such as HHS
Case Manager
Endeavors
09.2023 - 10.2023
- Conducted comprehensive assessments and reports for UC from arrival to release from ORR care
- Assessed potential sponsors for suitability, ensuring safe release of children
- Maintained accurate records in UC portal and internal systems to support case management
Case Manager
Insight Global
04.2021 - 06.2023
- Conducted assessments and reports for UC, supporting informed decision-making during shelter stay
- Conduct assessments and reports for UC for the duration of stay at shelter
- Maintained accurate records in UC portal and internal systems to support case management and compliance
- Maintained records in UC portal and internal systems, ensuring compliance and facilitating effective case management
- Addressed onsite incidents promptly
Emergency Roadside Assistant
El Candado Locksmith
02.2021 - 04.2021
- Provided roadside assistance for stranded motorists, performing jumpstarts, flat tire changes, and lockout services to ensure safe and timely resolution of vehicle issues
- Diagnosed vehicle issues and provided on-site troubleshooting and support.
- Assisted customers with lockouts, tire changes, and fuel delivery services.
Customer Service Representative
Maximus Federal Services
03.2020 - 05.2020
- Handled inquiries related to the 2020 census calls
- Answered questions and guided individuals in completing census questionnaires accurately
- Assisted customers with inquiries regarding services and benefits.
Customer Service Manager
Walmart
02.2017 - 01.2020
- Coordinate associates for an adequate workflow
- Addressed customer concerns and questions to enhance satisfaction
- Organized and maintained store presentation to improve customer experience
- Contribute ideas for displays
- Provided innovative suggestions for displays to improve visual appeal.
Education
Master of Science - Forensic Psychology
Southern New Hampshire University
ManchesterBachelor of Arts - Psychology
The University of Texas At El Paso
El Paso, TXAssociate of Arts - Psychology
El Paso Community College
El Paso, TXSkills
- ISP development
- Needs evaluation
- Crisis management
- Family reunification
- Quality control
- Case documentation
- Resource management
- Safety evaluation
- Cultural sensitivity
- Training presentation
- Service design
- Trust based relational intervention
Timeline
Level 2 PRS Case Manager
Applied Intellect LLC
02.2025 - 09.2026
Human Services Case Manager
Cherokee Federal
10.2023 - 10.2024
Case Manager
Endeavors
09.2023 - 10.2023
Case Manager
Insight Global
04.2021 - 06.2023
Emergency Roadside Assistant
El Candado Locksmith
02.2021 - 04.2021
Customer Service Representative
Maximus Federal Services
03.2020 - 05.2020
Customer Service Manager
Walmart
02.2017 - 01.2020
Master of Science - Forensic Psychology
Southern New Hampshire University
Bachelor of Arts - Psychology
The University of Texas At El Paso
Associate of Arts - Psychology
El Paso Community College