Josephine Fernanadez
Bronx,NY
Overview
8
8
years of professional experience
1
1
Certification
Work History
Specialty Case Manager
Urban Health Plan
02.2023 - Current
- Enhanced patient care coordination by managing 10-25 cases daily.
- Facilitated crisis intervention, providing essential emotional support to clients.
- Streamlined communication with providers and patients for efficient service delivery.
- Coordinated referrals to community agencies for comprehensive patient support.
- Maintained accurate documentation of client interactions, ensuring compliance and clarity.
- Assisted providers with medical letters and critical forms, improving workflow efficiency.
Personal Care Assistant/Aide PCA
Friends And Family Home Care
03.2019 - 05.2025
- Enhanced patient comfort by providing personalized at-home care since 2019.
- Optimized medication schedules ensuring timely administration and adherence to treatment plans.
- Facilitated patient mobility by assisting with transfers between beds and wheelchairs.
- Conducted health assessments, documenting vital signs like blood pressure and temperature.
- Organized environments for patients through light housekeeping, ensuring cleanliness and order.
- Coordinated transportation for appointments and errands, supporting patient independence and well-being.
Front Desk Associate
Alliance Of Children
05.2018 - 07.2018
- Enhanced scheduling efficiency by coordinating children's group placements with front desk staff.
- Organized and labeled supply closets, improving accessibility and inventory management.
- Utilized Microsoft Word and Excel to streamline document preparation and analysis.
- Assisted staff with various projects, fostering collaboration and support across teams.
- Provided exceptional customer service by greeting and checking in guests promptly.
- Managed calendars and scheduled appointments for multiple staff, optimizing workflow efficiency.
Education
Bachelor of Science - Psychology
CUNY Lehman College
The Bronx, NY12.2022
Skills
- Personal Companionship
- Behavioral Management
- Time management
- Case management
- Documentation and reporting
- Email and telephone etiquette
Languages
Spanish
Native or Bilingual
Certification
- CPC-P - Certified Professional Coder-Payer
- CPC - Certified Professional Coder
Timeline
Specialty Case Manager
Urban Health Plan
02.2023 - Current
Personal Care Assistant/Aide PCA
Friends And Family Home Care
03.2019 - 05.2025
Front Desk Associate
Alliance Of Children
05.2018 - 07.2018
Bachelor of Science - Psychology
CUNY Lehman College