JESSICA RUSHING
Canyon Lake,CA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in packaging supply and machinery.
Overview
12
12
years of professional experience
Work History
Director of Operations
The RB Dwyer Group
02.2022 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Director of Continuous Improvement
The RB Dwyer Group
01.2021 - 02.2022
- Displayed advanced interpersonal skills and communicated with credibility across business and management levels.
- Contributed insights through analytics and drove continuous improvement implementation efforts.
- Acted as driving force behind critical strategic, operational and organizational initiatives and business transformations.
- Demonstrated deep and practical understanding of lean manufacturing principles.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Quality Assurance Manager
The RB Dwyer Group
09.2019 - 01.2021
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Implemented new quality assurance and customer service standards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Scheduling Coordinator
The RB Dwyer Group
04.2018 - 09.2019
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Implemented time-blocking and schedule notifications to optimize time management.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Developed and maintained enterprise-wide master schedule to promote organizational efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Parts Manager
Engage Technologies
09.2011 - 02.2018
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in packaging equipment.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Processed customer orders in line with established policies and procedures.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Education
Mount San Jacinto College
MenifeeHigh School Diploma -
Don Antonio Lugo High School
Chino, CA06.1996
Skills
- HTML and XML
- Strategic Vision
- SIP Trunking
- Operational Leadership
- Records Organization and Management
- Facility Improvement
- Quality Assurance
- Operational Efficiency and Safety
- Materials Planning and Logistics
- Performance Monitoring and Evaluation with Scheduling Oversite
- Process Development and Streamlining
Timeline
Director of Operations
The RB Dwyer Group
02.2022 - Current
Director of Continuous Improvement
The RB Dwyer Group
01.2021 - 02.2022
Quality Assurance Manager
The RB Dwyer Group
09.2019 - 01.2021
Scheduling Coordinator
The RB Dwyer Group
04.2018 - 09.2019
Parts Manager
Engage Technologies
09.2011 - 02.2018
Mount San Jacinto College
High School Diploma -
Don Antonio Lugo High School
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