Jon Myers
Nashville,TN
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Neighborly/Dwyer Group
Waco, TX
01.2022 - Current
- Supports the digital vision for the Neighborly portfolio of brands by maintaining and enhancing ongoing digital operations processes and performance, while contributing to the definition of product feature enhancements under the direction of the Digital Product Manager.
Digital Producer
Neighborly/Dwyer Group
Waco, TX
01.2021 - 01.2022
- Supports the digital vision for the Neighborly portfolio of brands by maintaining and enhancing ongoing digital operations processes and performance, while contributing to the definition of product feature enhancements under the direction of the Digital Product Manager.
Project Manager
One Eleven Digital (ICG Link)
01.2015 - 01.2021
- Provide end-to-end project management, scope project requirements and prepare budget, develop a detailed project plan and monitor progress, collaborate with internal teams to design, develop and implement digital projects, deliver projects on time ensuring quality standards are met, develop support documentation, communicate with the team and ensure all members are on board with delegated tasks, highlight potential risks or malfunctions and act proactively to resolve issues, seek opportunities for improvement and suggest new projects, communicate, plan, budget, oversee and document all aspects of website development projects
Customer Service and Support Manager
ICG Link, Inc.
01.2000 - 01.2015
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints, keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken, check to ensure that appropriate changes were made to resolve customers' problems, determine charges for services requested, collect deposits or payments, or arrange for billing, refer unresolved customer grievances to designated departments for further investigation, supervised and managed the customer service team, training staff members to provide the highest standards of customer service and ensuring that all company policies are followed.
Education
Digital Communications -
Ball State University
Project Management -
New Horizons Learning Center
Skills
- Process Improvement Strategies
- Training And Mentoring
- Policy And Procedure Adherence
- Policies And Procedures Implementation
- Recruitment And Hiring
- Onboarding And Orientation
- Content Management Systems
- User Testing
- Adobe Creative Suite Applications
- Project Management
- HTML
- CMS platforms
- Website Updating
- Technical Support
- Front-End Skills: HTML, CSS
- Team Collaboration
- Digital Media Management
- Problem-Solving
- Time Management
- Self Motivation
References
- Warren Brown, 615-497-6650, warren@abhconnect.com
- Brandon Carswell, 615-495-1248, brandon.carswell@me.com
- Chelle Watson, 615-496-9961, chelle.watson@nbly.com
Affiliations
Love to travel, play music and create great memories from experiences.
Certification
- Project Management Course - New Horizons - Nashville, TN
Timeline
Operations Manager
Neighborly/Dwyer Group
01.2022 - Current
Digital Producer
Neighborly/Dwyer Group
01.2021 - 01.2022
Project Manager
One Eleven Digital (ICG Link)
01.2015 - 01.2021
Customer Service and Support Manager
ICG Link, Inc.
01.2000 - 01.2015
Digital Communications -
Ball State University
Project Management -
New Horizons Learning Center
- Project Management Course - New Horizons - Nashville, TN
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