Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Russell

Davenport,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Diamond Resorts
03.2021 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Server

Market To Table
06.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Lead Bartender

Spring Foods Services
05.2015 - 08.2019
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Customer Service Manager

Cohen Company Creative
08.2013 - 09.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Education

Associate of Science -

Polk State College
Winter Haven, FL
04.2022

High School Diploma -

Riverview High School
Sarasota, FL
03.2007

Skills

  • Call Management
  • Scheduling
  • Account Updating
  • Product Knowledge
  • Complaint Resolution
  • Data Entry
  • Strategic Sales Knowledge
  • Appointment Scheduling

Timeline

Customer Service Representative

Diamond Resorts
03.2021 - 09.2022

Server

Market To Table
06.2019 - 03.2020

Lead Bartender

Spring Foods Services
05.2015 - 08.2019

Customer Service Manager

Cohen Company Creative
08.2013 - 09.2016

Associate of Science -

Polk State College

High School Diploma -

Riverview High School
Jessica Russell