Jessica Russell

Consistently honored for outstanding customer service and sales performance. Responsibilities include assisting customers in finding products to fit their needs, prepared merchandise for the sales floor, and proactively engaged with customers to foster rapport to ensure their return business.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Assisted in securing and protecting Sam's Club assets and property by tracking potential criminal activity and reporting it in accordance with company policies and procedures. Maintained paperwork, logs, and other necessary documentation as well as carrying out emergency response plans.

• Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
• Oversaw household duties such as light housekeeping tasks or running errands when required.
• Handled grocery shopping and transportation for the kid's activities.
• Built positive and nurturing environments to support child social and emotional growth.
• Prepared healthy, age-appropriate snacks and meals.

Volunteered in the Winston Salem branch to work alongside the commercial designer and assist in the office duties. Helped in the product library to organize the textiles and finishes, assisted in finish selections for client projects, and attended product training and sales meetings.