Jessica Rutherford
Vero Beach
Summary
Operations leader with deep expertise in Professional Development (PD) Operations within edtech. Experienced in managing complex, high-volume scheduling operations, improving processes, and partnering cross-functionally with Sales, Customer Success, Product, and PD Delivery to support scalable, high-quality customer experiences. Hands-on leader in process design, system implementation, training, and customer-facing operational initiatives, including a Tier 3 self-service PD portal. Former classroom educator and literacy coach with firsthand instructional experience supporting educator-facing work.
Overview
16
16
years of professional experience
Work History
Lead, Professional Development Operations Manager
Amplify
03.2021 - Current
- Manage regional, multi-product PD scheduling operations while balancing customer needs, business policy, and capacity constraints.
- Support daily PD scheduling workflows and serve as an escalation point for complex customer and scheduling issues across regions.
- Interview, onboard, and manage seasonal contract schedulers supporting PD Operations during peak periods.
- Coach and support PD Operations Managers and contract schedulers, strengthening prioritization, decision-making, and operational consistency.
- Plan, develop, and deliver targeted training focused on escalation handling, Tier 3 processes, and workflow updates.
- Manage daily scheduling queues and maintain accurate scheduling and delivery data in Salesforce and internal systems.
- Utilize Salesforce and reporting tools to support forecasting, workload tracking, and accurate financial burndown of PD services.
- Coordinate cross-functional shadowing for Product team members observing PD sessions across regions in alignment with regional leadership.
- Professional Development Operations
- Supported design, testing, and rollout of a customer-facing self-service Professional Development portal alongside core Lead PD Operations responsibilities.
- Tested features and workflows prior to launch to ensure operational accuracy, usability, and alignment with PD Operations requirements.
- Authored and maintained process documentation supporting initial and current platform versions.
- Trained and supported PD Operations team members and contract schedulers on new tools, workflows, and customer-facing processes.
Literacy Coach and Teacher
School District of Indian River County
Vero Beach
01.2010 - 01.2021
- Led school-based literacy intervention teams, coordinating schedules, intervention groups, and progress monitoring.
- Planned and delivered professional development for educators based on data-driven instructional needs.
- Supported implementation of standards-based curriculum through structured coaching cycles and instructional support.
- Analyzed assessment data to inform instructional decisions, intervention strategies, and professional learning design.
- Taught general education across Grades 1-4, delivering instruction in all core subject areas in both self-contained and departmentalized settings.
- Literacy Coach & Classroom Teacher
Education
M.Ed. - Educational Leadership
American College of Education
12-2026
B.A.E. - Elementary Education
Florida Atlantic University
Skills
Professional Development (PD) Operations; PD Scheduling & Delivery; Operations Management; Salesforce; Queue Management; Escalation Management; Process Design & Documentation; Cross-Functional Collaboration; Workflow Optimization; Training Development & Delivery; Seasonal Contractor Management; Customer Experience Operations
Timeline
Lead, Professional Development Operations Manager
Amplify
03.2021 - Current
Literacy Coach and Teacher
School District of Indian River County
01.2010 - 01.2021
M.Ed. - Educational Leadership
American College of Education
B.A.E. - Elementary Education
Florida Atlantic University