Jessica Ruvalcaba
Oakdale
Summary
Self-motivated and dependable customer service professional with over 5 years of experience in retail and food service environments. Recognized for delivering excellent customer experiences, resolving issues efficiently, and fostering strong client relationships. Bilingual in English and Spanish, with proven skills in cash handling, communication, and conflict resolution. Excels in fast-paced, team-oriented settings and is eager to contribute to a dynamic organization.
Overview
9
9
years of professional experience
Work History
Cashier
Sno White
Oakdale, CA
02.2024 - 09.2024
- Greet customers warmly and assist with orders, ensuring a friendly and positive experience
- Operate the cash register and handle transactions accurately and efficiently
- Prepare and assemble burgers, fries, and other menu items to quality and safety standards
- Maintain cleanliness of dining areas, kitchen, and workstations
- Follow health, food safety, and sanitation guidelines at all times
Sales Associate
Juan’s Pets
Oakdale, CA
03.2016 - 05.2023
- Educated customers on pet care and product benefits.
- Handled transactions, resolved complaints, and built lasting customer relationships.
- Recommended pet-specific items based on breed, size, and dietary needs.
Courtesy Clerk
Best Deal Food
Oakdale, CA
05.2019 - 2021
- Greeted customers and ensured satisfaction throughout their visit.
- Assisted with bagging groceries and carrying items to vehicles.
- Maintained cleanliness and order at checkout stations.
Cashier
Baskin Robbins
Oakdale, CA
05.2017 - 2018
- Operated register, processed payments, and ensured accurate change.
- Delivered friendly, prompt service and assisted with product selection.
- Maintained clean lobby and patio areas for a welcoming environment.
Education
Oakdale High School
Oakdale, CA2016
Skills
- Customer Service Excellence
- Cash Handling
- Complaint Resolution
- Effective Communication (English & Spanish)
- Problem-Solving & Conflict Resolution
- Organization & Time Management
- Team Collaboration
- Retail Sales & Product Knowledge
Languages
Spanish
Timeline
Cashier
Sno White
02.2024 - 09.2024
Courtesy Clerk
Best Deal Food
05.2019 - 2021
Cashier
Baskin Robbins
05.2017 - 2018
Sales Associate
Juan’s Pets
03.2016 - 05.2023
Oakdale High School