Professional with strong skills in customer service and administrative tasks. Effective front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Work History
Manager/Hairstylist
3 Years 8 Months
Supercuts | 12.2022 - Current
Delivered personalized hairstyling services, enhancing client satisfaction and loyalty.
Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Front Desk Agent
7 Months
Trump International Hotel Las Vegas | 11.2022 - 06.2023
Resolved guest inquiries and complaints promptly, ensuring positive outcomes and repeat business.
Coordinated room assignments while maintaining accurate records in property management systems.
Night Auditor
1 Year 11 Months
El Cortez Hotel Casino | 07.2016 - 06.2018
Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
Conducted nightly audits of financial transactions, verifying accuracy of billing and payments.
Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Education
Certified Dental Assistant
Nevada Career Institute | Las Vegas | 11-2023
- Licensed Cosmetologist
Euphoria Institute of Beauty Arts & Sciences | Las Vegas | 10-2019
High School Diploma
Desert Rose Adult | Las Vegas, NV | 05-2003
Skills
Verbal and written communicationCredit card and cash handlingPOS systemCPR CertifiedBLS CertifiedPOS system operationPOS systems expertComplaint handling