Professional Summary
Overview
Work History
Education
Skills
Timeline

Jessica Ryan

Supercuts
Las Vegas,NV
10
years of professional experience

Professional with strong skills in customer service and administrative tasks. Effective front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Work History

Manager/Hairstylist

3 Years 8 Months
Supercuts | 12.2022 - Current
  • Delivered personalized hairstyling services, enhancing client satisfaction and loyalty.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Front Desk Agent

7 Months
Trump International Hotel Las Vegas | 11.2022 - 06.2023
  • Managed guest check-in and check-out processes efficiently, enhancing overall customer satisfaction.
  • Resolved guest inquiries and complaints promptly, ensuring positive outcomes and repeat business.
  • Coordinated room assignments while maintaining accurate records in property management systems.

Night Auditor

1 Year 11 Months
El Cortez Hotel Casino | 07.2016 - 06.2018
  • Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
  • Conducted nightly audits of financial transactions, verifying accuracy of billing and payments.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.

Education

Certified Dental Assistant

Nevada Career Institute | Las Vegas | 11-2023

- Licensed Cosmetologist

Euphoria Institute of Beauty Arts & Sciences | Las Vegas | 10-2019

High School Diploma

Desert Rose Adult | Las Vegas, NV | 05-2003

Skills

Verbal and written communicationCredit card and cash handlingPOS systemCPR CertifiedBLS CertifiedPOS system operationPOS systems expertComplaint handling

Timeline

Manager/Hairstylist

Supercuts
12.2022 - CurrentRead More

Front Desk Agent

Trump International Hotel Las Vegas
11.2022 - 06.2023Read More

Night Auditor

El Cortez Hotel Casino
07.2016 - 06.2018Read More

Nevada Career Institute

Certified Dental Assistant
Read More

Euphoria Institute of Beauty Arts & Sciences

from Licensed Cosmetologist
Read More

Desert Rose Adult

High School Diploma
Read More
Jessica Ryan