Summary
Work History
Education
Skills
Languages
Timeline
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Jessica Sanchez

Jurupa Valley ,CA

Summary

Energetic and detail-oriented professional with a strong background in client relations, office administration, and high-volume communication. Proven ability to deliver exceptional service while maintaining sensitive information confidentially. Skilled in fostering engaging environments and resolving conflict across diverse audiences, supported by bilingual proficiency and excellent phone etiquette.

Work History

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
Remote
10 2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Nail Technician

Bella Vous Nails & Spa
Rancho Cucamonga
06 2025 - Current
  • Offered advice and recommended products to improve and maintain nails.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Childcare Provider

Self Employed Services
Corona, CA
03 2024 - 10 2025
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Provided emotional support and guidance to children during difficult times.

Nail Technician- Owner

Jessi's Nails Nail Studio
Corona, CA
05 2022 - 02 2024
  • Greeting customers and providing them with a friendly, helpful attitude
  • Process sales transactions accurately and efficiently using a point-of-sale system
  • Collaborated with clients for effective alignment of schedules and services.
  • Oversaw operational workflows involving restocking and database maintenance.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Nail Technician- Manicurist

Bella Vous Nails & Spa
Rancho Cucamonga, CA
03 2015 - 04 2022
  • Sustained customer satisfaction using effective communication and problem-solving skills throughout the salon.
  • Delivered clear and effective communication during customer interactions.
  • Performed all services with utmost professionalism.
  • Consistently upheld detailed logs of customer bookings and monetary records.
  • Established and nurtured strong relationships with customers.

Cosmetologist- Manicurist

Sonia's House of Nails
Riverside, CA
07 2014 - 02 2015
  • Efficiently contributed both autonomously and within group environments.
  • Enhanced client interactions by fostering trust and rapport.
  • Addressed customer complaints promptly by implementing resolutions that satisfied client needs.
  • Facilitated conversations on general wellness while maintaining a focus on safety protocols.

Nail Technician- Manicurist

FlyGirls Nail Art
Costa Mesa, CA
03 2014 - 06 2014
  • Resolved customer concerns quickly through phone or in-person interaction.
  • Addressed client concerns effectively, ensuring high satisfaction rates.
  • Customized services based on client needs.
  • Resolved customer concerns by delivering product and service details.

Cosmetologist- Manicurist

Star Nails and Spa
Fontana, CA
05 2013 - 12 2013
  • Facilitated seamless collaboration among teams and leadership.
  • Ensured punctual and high-quality service achievements.
  • Managed high volumes of incoming calls and in-person interactions.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.

Education

COSMETOLOGY -

Riverside City College
Riverside, CA
2012

Skills

  • Bilingual
  • Professional
  • Detail-oriented
  • Good communication
  • Organizational skills
  • Creative
  • Charismatic
  • Time management
  • Customer service
  • Phone etiquette
  • Adaptability
  • Appointment management
  • Relationship building
  • Verbal and written communication
  • Patience and empathy
  • Child supervision
  • Active listening
  • Creative thinking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Italian
Elementary

Timeline

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
10 2025 - Current

Nail Technician

Bella Vous Nails & Spa
06 2025 - Current

Childcare Provider

Self Employed Services
03 2024 - 10 2025

Nail Technician- Owner

Jessi's Nails Nail Studio
05 2022 - 02 2024

Nail Technician- Manicurist

Bella Vous Nails & Spa
03 2015 - 04 2022

Cosmetologist- Manicurist

Sonia's House of Nails
07 2014 - 02 2015

Nail Technician- Manicurist

FlyGirls Nail Art
03 2014 - 06 2014

Cosmetologist- Manicurist

Star Nails and Spa
05 2013 - 12 2013

COSMETOLOGY -

Riverside City College

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