Jessica Sandoval
Hilton Signature Vacation
Las Vegas,NV
9
years of professional experience
Friendly, reliable and detail-oriented with extensive experience in customer service, communication, and teamwork. Known for creating positive guest experience in fast-paced environments.
Work History
Fulfillment Agent
1 Year 8 Months- Coordinated and fulfilled travel reservations including flights, hotel accommodations, and tours for guests.
- Handled high-volume inbound and outbound calls while providing accurate travel information and updates.
- Responded to guest and internal emails in a timely, professional manner.
- Resolved booking issues and itinerary changes using problem-solving and critical thinking skills.
- Delivered clear, courteous customer communication to ensure guest satisfaction.
- Multitasked across multiple systems while maintaining accuracy and attention to detail.
- Collaborated with internal departments to ensure reservations were completed correctly and on time.
- Partnered with team members to ensure guests were accurately informed of additional charges when flight costs exceeded budget, particularly during holiday travel periods.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Install Coordinator
4 Months- Established and maintained technician and host relations to oversee the completion of DCM installations.
- Recorded data to reflect the move, removal, and decommissioning of various units.
- De-escalated host concerns and contract disputes to continue business relations.
- Documented and reported theft and vandalism issues.
Team Lead & Advisor
1 Year 10 Months- Supports one of the most popular social media networks for short-form videos.
- Review videos, posts, comments, reviews, photos, and live streaming content according to the social network’s policies, workflows and targets while upholding a high standard of accuracy and quality.
- Providing coaching support to team members weekly and helping the team create goals to accomplish companies KPI requirements.
- Creating weekly summaries of coaching reports to give Operations a gauge of team members strategies to improve and develop in moderation according to companies policy procedures.
- Mentor team members through side by side support to help bottom performers improve and have additional support to attain weekly goals.
Shift Lead
2 Years 11 Months- Shift Lead is responsible for the overall shift operations, sales performance, and execution of brand excellence in a store in the absence of Assistant General Manager and/or General Manager.
- Typically supervise a staff of 1 to 8 team members and carry out management responsibilities consistent with Jamba Juice policies, procedures, and legal requirements.
Education
Diploma
GPA: GPA 3.1
Skills
Problem-solving skills
Positive attitude
Customer service and care
Problem-solving
Organizational skills
Customer needs determination
Documenting information
Goal-oriented mindset
Timeline
Fulfillment Agent
Hilton Signature Vacation
09.2024 - 05.2026Read More
Install Coordinator
Coin Cloud
06.2022 - 10.2022Read More
Team Lead & Advisor
TELUS International
08.2020 - 06.2022Read More
Shift Lead
Jamba Juice
02.2017 - 01.2020Read More
De Anza High School
Diploma
Read More